12760 results found
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Extending the display of Upcoming Meetings
It would be much more helpful to see a list of scheduled upcoming video meetings on the video page under upcoming meetings that extends beyond the day or a couple of days. In Zoom, a user is able to see all scheduled meetings. Even though my calendar is linked and I can see the meetings in calendar bookings, there are not visible to me in the RingCentral app. This is a huge flaw in my opinion.
4 votes -
RC Messaging - “Notify me when available”.
Skygen (Jake) wanted to chat with someone who was off-line at the time. In Teams, he would right-click on the person’s name and select, “Notify me when available”. I spend a couple minutes looking for it, but didn’t find how to do a similar function in RC on the MVP side of the house
5 votes -
Add Call Queues to HUD
We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to know if a call is coming in on the call queue. If we could list is on HUD, we could maybe see when another call is coming in.
3 votes -
Authentication in the IVR
The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.
1 vote -
Not reset our session when cancelling a voicemail password request
When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.
I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.
1 vote -
Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...
...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.
12 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
18 votes -
Ability to have SMS/Fax recepient in IVR extension
We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR
8 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
3 votes -
Create an easy way to convert Limited Extensions to Users.
create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.
3 votes -
Indonesia Number to forward calls
Ability to forward calls when RingCentral Indonesia number is dialed to another local number in Indonesia. Currently, the workaround is to have someone answer the call and then the person who answered the call will be the one to transfer the call.
1 vote -
Add User Located in Turkey Global Office
Add User Located in Turkey Global Office
1 vote -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
19 votes -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
15 votes -
SMS logs | Check Group SMS
We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?
6 votes -
Poly Hot Desk with NFC
Poly supports hot desk with NFC on the edge series phones. https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/hot-desking-with-nfc.html
5 votes -
Users' name appears twice on Presence keys
Have an option to update lines 1 and 2 in presence
2 votes -
Sync desk phone status to RingCentral app
Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
15 votes -
Phone preview Cisco 8851
No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup
2 votes -
Log into hotdesk for multiple phones
A feature in which a user can log into multiple hotdesk phones
2 votes
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