13291 results found
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Ability to toggle the call forwarding to the RC mobile app or RC Desktop app separately
Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…2 votes -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes -
2N IP phone
cx would like to add 2N IP phone as a supported device since the customer have been using the phone with RC platform for 2 years.
4 votes -
Generate miscall call Report and Call made to that number
I want to generate a report for missed call for individual users direct number.
If any user missed a called which came to their direct number and want to see if they called back or no.
8 votes -
Dial-in number for Jakarta, Indonesia
Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.
1 vote -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
21 votes -
deskphone number to be assigned as direct number for call queue
ability to use the digital line to be assigned as a direct number for a call queue
2 votes -
A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
2 votes -
Disable Autostart of Desktop App
In virtualized environments (VDI) an autostart option is required to control the autostart escpecially in environments with limited ressources. Please enable provide an option/parameter for an admin to control the behavior. When the admin manages the setting, the user should not have the option anymore to change this.
3 votes -
block calls from outside the us
we are under attack we need a solution
they are calling from different numbers and different country codes its not the same number each time
It will be best if we have an option to block calls outside the US.
1 vote -
Adding 4th account on the RC desktop app
I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?
1 vote -
SMS Service Canadian Phone Numbers
Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.
Without using a toll free number in sending SMS.
3 votes -
Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
9 votes -
user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
3 votes -
Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
let us add or remove the "middle name" info to the name column in the call log
Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.
1 vote -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
15 votes -
2 votes
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