12130 results found
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Fax Transmission: Sender to be Notified that Fax is Received by RingCentral
Fax Transmission: Sender to be Notified that Fax is Received by RingCentral
- When the fax is sent to RingCentral, the non-RC sender should also receive a notification that it's successfully received by RingCentral.
1 vote -
callers in the company directory should NOT be screened
Users do not make a distinction between external/personal contacts and internal/company contacts. And in the apps, all personal and company contacts are found together.
Since the feature states 'Ask for a name when: Not in contact list' this setting is ambiguous for users.I would suggest that this should be raised as a bug.
Either callers in the company directory should NOT be screened.
Or, the feature text needs to clarify that this only applies to personal contacts, and company contacts will still be screened1 vote -
Device Visibility for ATA Connectivity Status
This feature aims to enhance the visibility and monitoring capabilities of devices connected to Analog Telephone Adapters (ATAs) within the RingCentral system. Currently, users and administrators lack comprehensive insights into the status of devices connected to ATAs, such as whether they are connecting correctly, online, or offline.
1 vote -
Joined label for private groups
It's understandable that being able to see the private groups in search results implicitly means you have joined them. But with only a locked icon next to them in comparison to the "Joined" label for the public groups, it can be a little confusing. I think an explicit "Joined" label for the private groups can make the search results less confusing.
1 vote -
Live Call Memo
a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist…
1 vote -
Two Voice messages saved simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
2 votes -
Custom labeling or sorting of call masking numbers
Within my current role I have a few dozen call masking numbers to choose from and they are supported by area code and names labeled are weird and not always in line with the associated doctors' offices (some are labeled under the practice name and some practices are labelled based on a different physician in the practices name) It is very confusing and time consuming and been a headache to deal with. If there were a way for me to label them or sort them based on larger contracts they are a part of I could be able to work…
3 votes -
Call Routing based on geographic location of incoming caller
We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.
3 votes -
Paging device Simultaneous Ringing
We have a Cyberdata Strobe and 2 Airhorns provisioned through RingCentral. We also have a YeaLink cordless phone added as well. They are online and working, but will only activate when the devices are set to Ring In Order. When Simultaneous Ring is selected, only the RC desk phone and the YeaLink will ring. The Cyberdata devices will not repsond.So all devices will ring (and strobe will flash) one at a time with Ring In Order or only the 2 phones will ring with Simultaneous. I could use some assistance with this. These are set to be used for our…
3 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
22 votes -
Access to Group Fax using Ring Central Application
This action was available years ago on the program. I need to access my Group Fax numbers to broadcast a fax to all my customers using Ring Central APP
2 votes -
add click to text icon
Click to text icon should appear in contact file click to dial icon for call
2 votes -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
15 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
7 votes -
Inviting conference call via phone
It would be best to have this option available, if we want to invite multiple clients for a conference call via phone.
3 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
10 votes -
Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
9 votes -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Call handling of the main number when phone status is change
Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.
And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.
Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…
1 vote -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote
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