12760 results found
-
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Input Mode Improvement
I would like to provide some feedback regarding an issue I encountered while using the app.
I prefer using the rich text input mode in conversations. However, every time I switch to another conversation, the input mode resets to plain text mode. This is quite inconvenient for me.
It would be great if the app could remember the input mode I used last time, or provide a select setting to choose the input mode. This feature would significantly enhance the user experience.
1 vote -
Timeout feature in IVR Menu
We need the ability to route calls before the prompts plays three times in the IVR Menu.
21 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
8 votes -
2 votes
-
Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
3 votes -
Call Handling - put it back like it was!
Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!
12 votes -
The ability to automatically save received photos on the RingCentral App
The customer would want to have an option where they can automatically save received SMS/MMS that includes photos instead of having to download them one by one. Currently, their business requires sending and receiving pictures. It would be helpful for them to have a save button on the RingCentral App
3 votes -
add the ability to choose between the main company number and you individual line as the call out number on your desk phone
I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.
1 vote -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
Able to pick up call when it is still ringing (deskphone)
When a user is engage on a call either call queue or user extension call and there is a ring other users can pick it up users are using deskphone
2 votes -
Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
248 votes -
Status sync with MAX agent and RC app
When someone changes the status in MAX agent they want their status in the RC app as well best example would be, if they are in a meeting and they switch their status in MAX agent RC app will change the status to DND so that they will not receive any calls in the RC app.
7 votes -
DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote -
Ability to see the direct number's name on the dialpad instead the call queue name
allow customer's to see on the dial pad the direct number's name of a call queue to dial out
1 vote -
To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting
We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic
1 vote -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
1 vote -
DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
40 votes
.png){kind=link}
- Don't see your idea?