11055 results found
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ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
7 votes -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes -
Feature request - Site management from Template
Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.
2 votes -
Have a way to limit toll charges from a whitelisted area code
We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.
1 vote -
Option to still leave VM after forwarding call to call queue
We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm
1 vote -
remove beeping sound for on demand recording
option to remove beeping sound for on demand call recording
1 vote -
UPDATES FOR DESKPHONE DEVICES ISSUES
customer should be receiving updates
via email for the devices they are using
if there is any instance that they should not
be updating their devices or if there is any known issues on their device1 vote -
Add Ring in Order Setting for Call que
Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.
1 vote -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
21 votes -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
2 votes -
Bulk Delete of Unassigned Extensions
After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.
34 votes -
Archiver Disconnect Notifications
We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.
29 votes -
Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
For Corrupted extension
The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101
3 votes -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote -
Call queue setup for individual users.
Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.
1 vote -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
1 vote -
Detect RC Contact Name Correctly
I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.
1 vote -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
4 votes
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