9219 results found
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Add support for filtering calendar to only meetings I'm hosting.
The new RingCentral Video does not support filtering Meetings to only those I'm hosting. The RingCentral Meetings does support this. This makes finding my meetings simple and should be available with RingCentral Video.
3 votes -
Add the ability to search meeting recordings or align the columns by host or date
Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.
1 vote -
Queue/Group Mailbox Keys
You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
2 votes -
Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)
An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.
11 votes -
Map Custom Fields with Active Directory Integration
The request is to enable the use of Custom Fields and have attribute mapping with Active Directory integration in order to push data into those fields from AD. This will require RingCentral to expose the variables for custom fields similar to other attributes that can be mapped today with AD.
3 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
7 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
Don't move page with keyboard when editing a comment
If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please
10 votes -
Getting simultaneous calls from different queues
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
1 vote -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
8 votes -
Stop accepting incoming faxes on the main line
I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.
8 votes -
Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
38 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
48 votes -
On-demand recording for specific users for both phone call and meetings
This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.
5 votes -
Customizable Dial-by-Name prompt
Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…
9 votes -
Print Task List
Have the to do list printed
7 votes -
Switch Extension Feature
Need to have a switch extension feature for DID# and 800 Ext Only account.
6 votes
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