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10412 results found

  1. Chrome Extension to Show Queue ID and caller ID for internal extensions

    Beneficial to pretty much all that use it

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Export User name and number to a spread sheet

    You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Better Verbal Voicemail number read out

    RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Add ability to scroll through conversations with keyboard

    Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Android App UConnect Bluetooth support

    Teams, Voice, Phone, and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.It would be really neat if RingCentral added this support so I don't have to take RingCentral calls on speaker.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. DTMF tones via speed dials

    Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Calls to an IVR w/o a prompt not play a "technical issue" message

    When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Add multiple block numbers in user settings and download blocked numbers

    Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list

    12 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  9. For Custom Roles Setup - Separate Messages and Notification in User Settings

    Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Add the software version on the portal

    Add software version on portal so you would know when the portal is updated

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls

    limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. CTRL Z it seems to keep the data in the buffer

    When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. MMS/Group text capability in Salesforce Integration

    In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    11 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
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  14. User(s) currently taking calls in call queue(s) should be notified for incoming calls

    Currently in a call queue, when one of the user is on a call and an incoming call comes in, the user currently taking the call won't be notified about the call. Only the other free users are. As a result, there should be an option in the call queue to notify everyone in the call queue for incoming calls, including those currently taking calls.

    11 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Add Cisco ATA191-MPP to supported devices

    All yours supported devices Cisco PAP2T, SPA 2102 or SPA 122 ATA already end-of sale and end of support. I am unable to provision a new device Cisco ATA191-MPP. RingCentral support unable to help with this. https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-pap2t-internet-phone-adapter-with-2-voip-ports.html?dtid=osscdc000283https://www.cisco.com/c/en/us/products/unified-communications/spa122-ata-router/index.html?dtid=osscdc000283https://www.cisco.com/c/en/us/support/unified-communications/spa2102-phone-adapter-router/model.html?dtid=osscdc000283

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. Show address in contact profile & maybe be able to edit what information is showing

    I would like to show the address in the contact profile. We have the office 365 contacts connected and in outlook we have the address listed but when you look in the ringcentral profile, it is only showing the mobile number, email and department. Can we change what shows? Can we have just the primary email show and not all three that are attached to the account?

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Ability to login to an Announcement Only ext using email or phone number + password

    Ability to login to an Announcement Only ext using email or phone number + password

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Need Lists option for Texting

    I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.I need to be able to organize my customers into different lists and be able to send them mass emails. ie:let's say I have 100 customers and I want the following with some overlap:LISTS:1.) Master list of all 1002.) List of customers who use massage services, maybe 42 numbers3.) List of customers who use acupuncture services, maybe 88 numbers4.) list of customers who use our IV services, maybe 12 numbers. I desperately need the ability to be able to send mass…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. During "All Page", exclude the originating phone from getting the ring back.

    Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Have a Vonage like modem to be able to hook standard phones, not only VOIP phones

    Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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