9346 results found
-
Logged in support experience for premium support customers
It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.
1 vote -
Enumerate a limited number of users to reduce page load times
We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?
1 vote -
Ability to provision 3rd party non supported phones for BT accounts
Non supported phones are not allowed to be provisioned manually on BT Cloud Works account
3 votes -
allow user to keep the forwarding number when a custom answering template saved
Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.
1 vote -
requesting a feature to have an option to change the logo in the RC unified app.
requesting a feature to have an option to change the logo in the RC unified app.
1 vote -
contacts on rc phone and rc app not synchronized
contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
1 vote -
Need ability to re-assign task
Every day I (as the owner) get new matters that I need to deal with - I don't assign them immediately to any particular employee because I need to deal with preliminary matters first. But I create the task so I don't forget it. Now when it comes time to assign to an employee - I cannot -- YOU NEED THIS FUNCTION - the ability to assign tasks to new employees AFTER THE FACT - what if an employee leaves or becomes sick and you need to put another employee on the task, at least temporarily. Also - it doesn't…
2 votes -
new app will not chime if it is in the forefront, needs to chime at all times when a new notification comes in
i need to know immediately when something new comes across and the sound helps me
1 vote -
Outbound Calls Information
When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
2 votes -
Install RC Unified App for All user under admin access
Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.
1 vote -
Preview Coversheet
Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.
1 vote -
Emergency Address search drop-down should not show all other previously entered addresses
This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…
5 votes -
Privacy Issues
A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains former employee names and all past conversations. That makes no sense from a privacy or security stand point. I cant believe RC has not addressed this yet.
2 votes -
Caller ID and Contact Lists assigned to a Group
When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation making it difficult to understand why the caller ID name would not be displayed. In fact the inflexibility of programing groups is extremely frustrating. This shouldnt have to be developed, this should already by a feature.
2 votes -
Merge SMS / Text and RC Messaging into a single tab
Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messages) and the message tab (to get RC Messages).These are all messages. They should be in a single pane of glass. Requiring multiple clicks / taps to toggle between them is annoying and discourages me from using either.Additionally, putting SMS messaging under the same tab as the phone icon feels a little like an 'old' way of looking at…
2 votes -
Reports showing number of rings before pickup
We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
2 votes -
Remove delay between typing a phone number and pressing enter
If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be dialed. Please remove this delay or at the very least make this configurable in the settings.
1 vote -
Dialing phone numbers doesn't automatically add dashes
It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
1 vote -
Dialing a number containing letters or words doesn't automatically convert to numbers
In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
1 vote -
Callers can press a key in auto receptionist and be sent a text.
This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"
4 votes
- Don't see your idea?