10973 results found
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Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
12 votes -
Universal Search in Admin Portal
It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.
3 votes -
How to maintain the caller ID after a blind transfer.
When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.
1 vote -
Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed
The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.
14 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
25 votes -
The ability to prevent update the task status in case if task is overdue for everyone but creator.
To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.
1 vote -
Option to customize the call wait notification
Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.
1 vote -
Export all E911 Address
is it possible to have an option to export all of the E911 addresses we list?
1 vote -
Option to Check size of call recording
If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space
1 vote -
Provide a way to directly leave voicemails without first calling someone
There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.
31 votes -
Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories
Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.
2 votes -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
outlook contact
I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
3 votes -
I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...
...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
with an auto 80 phone score. We have a lot of outbound calls that are
marked as unknown or it is just the number. From what we have found this is
really common and there is really no way around it besides paying your
phone provider to show a better caller ID. I know our CNAME is set and we
have been registered with all phone providers. What we want to know is if
making a call…1 vote -
"ignore" button on Google Extension sends call to voicemail and is linked to the RC App?
When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.
1 vote -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button
This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…2 votes -
Allow all posts to be deleted from a 'Team' in the RC client
CurrentlyYou can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one.ProposedCan we have a facility where the administrator of a 'Team' channel can delete all posts and contents of a channel in one step. We would have an option to delete every post, file / attachment or pinned item' in a channel whilst keeping the channel and it's members.Optionally a system were we could multi-select items from the channel and then press 'Delete' would be ideal.MotivationIn some of my Teams we want to remove…
4 votes -
Call Queue Lineup
Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific time-frame. There is no feature in the app to do this, and even within the admin portal, there still is no way to view how many incoming calls are happening simultaneously.
4 votes
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