11256 results found
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Update RingCentral to IPV6 *URGENT*
EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my laptop when connecting to my phone's hotspot working remotely because outdated IPV4 is no longer supported and other internet providers will be doing the same soon.
3 votes -
View Call Map
It would be great to have the ability to view a map of all call routing for a company in a GUI and be able to download it to an excel document to help manage call routing more efficiently.
4 votes -
RingCentral App Contact Management Option: Remove a Guest or Block Email Domain
SFDC case number 13604731https://rc.lightning.force.com/lightning/r/Case/5002H00001KqZopQAF/viewcompany: ATLASRC Video Pro AU UID 753873044Current Total MRR: FreeCompany ADP Link: http://adp.glip.net/person-new.html?person_id=56795139
12 votes -
Add an audio tone for calls being transferred
My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
132 votes -
Screen Share in the New RC App - extremely slow and cumbersome
When me or one another OR multiple team members are having a voice call - To add/switch to Screen Share is very very very cumbersome and frustrating.It sends a message to the other users to join a meeting while I am already logged onto the meeting automatically (which is good), others have no clue or have to dig through their messages to find the message. Whereas to add screen share to existing call or users OR adding a user to the existing lot of users should be very seamless.We come from microsoft teams and miss this feature so much!!!!Developers and…
3 votes -
Add the team folder feature back
Add the folder feature back for easy organizing amongst teams
53 votes -
Requesting to have a feature for Dropped Calls History Report
Requesting to have a feature for Dropped Calls History Report
2 votes -
Domain Control
Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.
66 votes -
drag and drop attachments to new ring central app
it is easier to attach files to faxes this way
19 votes -
Super Super Admin Role
The super super admin role should be movable from one extension to another
12 votes -
Receive the security code through a phone call
I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
6 votes -
SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins
I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future. Thank you!
4 votes -
In group text messaging be able to delete or add employee/recipient after group is created on text messaging vs having to re-enter all t...
...he recipients again. This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.
17 votes -
Expanded Hud Layout Options
Would like Hud layout options- Grid view.
8 votes -
SMS/Text Templates
Be able to set up text templates for recurring texts used by team members
81 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
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Mark Whole Folder of Teams as Read Simultaneously
When a user create a folder to house multiple teams I would like to see functionality added to mark unread chat messages across multiple/all teams under that folder as read simultaneously. This would be useful to customer users who are members of many teams, have organized those teams in folders, but would like to clear the indicator number of unread messages in that folder quickly. Ideally this function would be added to folder's options which are currently only Edit Folder and Delete Folder.
1 vote -
Exporting call pick up groups and members
We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all groups and members without having to opening multiple tabs.
1 vote -
Editable ring order number in ring order group
To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more than 2 devices to ring to, it creates a little frustration with dragging and dropping these individual numbers.
1 vote -
RC App Compact View
There should be a view setting that shows a 'compact view' of the messaging section of the RC App; i.e. when one user sends multiple messages within a short time frame, those messages are all shown under a single timestamp and username header.Attached screenshot is of multiple messages under a single username header in Discord to show what I mean.
5 votes -
The ability to re-order Custom IVR answering rules
You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules.We are a new customer, and currently there are no bank holiday rules in there. If we added these they would conflict with other rule timings. In order for this to work we have been advised we would need to delete all our live rules, put the bank holiday rule in and then re-add all the rest.We should be able to drag and drop these rules around without the need for deleting…
9 votes
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