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  1. The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…

    1 vote

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  2. It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.

    2 votes

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  3. When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. Ability to login to an Announcement Only ext using email or phone number + password

    1 vote

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  5. For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?

    3 votes

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  7. We are using Ring Central Teams for implementations. Many tasks stay the same and we just need to alter due dates. Would love to be able to export a list of tasks from one ring central team chat, modify dates and then import into a new ring central chat team. Right now I have to enter each task manually over and over again for each implementation we do.

    1 vote

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  8. Currently, on Glip (RC Unified app), under Direct Messages, whoever sends you the most recently message will be the one to appear first on the list.Along with that, there is also be a way for users and admins to filter out the list of users alphabetically.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.

    1 vote

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  10. It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.

    3 votes

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  11. 4 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  12. Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.

    1 vote

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  13. A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.

    2 votes

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  14. IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.

    3 votes

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  15. Custom Notification Email: Update Support Website label to show "Support Website" instead of just "Website"

    1 vote

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  16. Request is for a custom application for managing IVRs based on account hierarchy (Division, Region, District, Store). In order to reduce friction of managing multiple IVR updates, the ability to assign a custom field and filter by it is desired. For example, if a company needs to update all IVRs in one division but not another, the admin can filter based on this field and update all returned results.

    3 votes

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  17. Cx wants to access call logs for the full year of 2019

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user…

    1 vote

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  19. With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We are a new install and am just now finding out this is not the case on RingCentral so for the past several months callers have been hearing the name of the ring group as opposed to an actual greeting. It would be nice to have the option of using the greeting of the mailbox or the greeting associated with the…

    1 vote

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  20. I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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