12777 results found
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Option to have same email domain sign up for a separate account
Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.
1 vote -
doorloop
please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
1 vote -
Outbound caller ID be available regardless if assigned to user or not
Customer want a number to to be avaiable to all users even if they are already assign to a specific extension
1 vote -
detailed user forwarding settings report
I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding
1 vote -
RingCentral Admin Blocking of Calls Should Have the Option on Creating or Including Do Not Call List for the Users
SF case number 16874612
https://rc.lightning.force.com/lightning/r/Case/5002H00001S3SjiQAF/viewCompany name: A Place for Mom, Inc
RC UID 400682008 (362 lines) PST
Current Total MRR: USD 13,564.03Contact name: Brian Lowery
Contact email: Brian.Lowery@aplaceformom.com- This super admin is expecting RingCentral that since it has the Blocking of Caller ID Phone Numbers, it should also have the option to have the Do Not Call list, as well, just like the other phone providers.
Customer facing feature request article given:
"Allow Blocking Outbound Calls by Number"
https://ideas.ringcentral.com/ideas/CUSTCOM-I-2574 votes -
Release notes do not contain all fixes or modifications
The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.
15 votes -
Allow multiple users to have the operating extension instead of just one user
I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
3 votes -
Answer calls to the Call Queue when already in a call.
Here's a scenario that I thought should already be possible, but is not.
1. You are already on a call
2. You hear the other phones ring, someone is calling your call queue number.
3. You want to answer, but don't want to leave the office to go pick up another phone.
4. So instead you put your current call on hold.
5. You then answer the new caller, have your conversation, then return to original call, taking them off of hold.As of right now, this is impossible. You can't take the call unless it is directly forwarded to you.…3 votes -
RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
5 votes -
Forwarding from read-only teams
Why I can't forward messages from read-only chats? It looks ridiculous. I can read this message, copy it thru clipboard or even make screenshot and send anybody. This disabling is only complicating such action for me. I don't know any other good messenger with this function disabled.If we're trying to make some teams and groups more secure - let's follow at least android apps way (not sure that iOS has same, but most probably yes) - there's setting on app level or even each team/group (e.g. telegram) where you can enable such restriction. And in this way there is no…
1 vote -
restrict notification settings
Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?
1 vote -
Minimized At Startup
This has other ideas already submitted, but they're all old and it still hasn't been added.Most programs with an autostart at boot feature allow the user to set it to open minimized to the tray. This has been a requested feature for years and it still hasn't been implemented, which is a grand disappointment. Although a mere annoyance, I dislike having to wait for RC to load before I can close it to the taskbar every time I log into my computer. Such a basic feature should have been available at launch and it's high time it was added.
1 vote -
notification when monitored users received a phone
it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.
1 vote -
option for new numbers to be added directly to either company, personal, guest etc on android phone
option for new numbers to be added directly to either company, personal, guest etc on android phone
1 vote -
Admins ability to disable extension on a Specific time
Admins want to have the ability to disable a user extension on a set date and time
1 vote -
Changing conference call participant codes
We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.
6 votes -
Ability to prioritize custom rules
With custom rules, it would be beneficial to rank/prioritize one rule over another. If the criteria of multiple rules are met, we should be able to create an order in which the rules are followed.
3 votes -
Creat multiple contact lists - The ability to create a "Client" contact list.
The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to create their own personal and client contact list. Thanks
4 votes -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
5 votes -
Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )
Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end users to use the RC App or RC Phone App walking them through adding the custom cover page, and using the application to send faxes. We'd prefer to use SMTP / email to send out faxes, but then it reverts to using the templates provided by RingCentral. Currently it is 'Contempo' but it does…
342 votes
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