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9342 results found

  1. Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.

    2 votes

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  3. Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.

    2 votes

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  5. Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes

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  6. Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.

    1 vote

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  7. Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm missing something Mobile Notifications are either all on or all off as opposed to having the ability to control notifications per Team.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Would like to add click to call widget.

    1 vote

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  9. Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever.Maybe integrate into avatar icon - with long press or something???

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.

    4 votes

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  12. Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.

    4 votes

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  13. When connecting to the meeting audio using the Call Me feature on the RC app on mobile (both iPhone and Android), after typing in the number, the next time the user connects to meeting audio via Call Me feature, the user will need to type in the number once more.There should instead be a way or a box that users can check to save the number for next time, so that users don't have to type their number.

    1 vote

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  14. The idea is about getting a feature where our system will be smart enough to count the number of pages attach to fax. This will avoid customer in resending faxes only to find out that they exceed the maximum number of pages can be attach when submitting fax.

    1 vote

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  15. This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately

    2 votes

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  16. Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes

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  17. In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.

    2 votes

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  18. Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    8 votes

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  19. WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want the ability to flip and call a client on another line, then go back to the other hold line. Right now is not ideal. The system just cuts the person on hold off.

    1 vote

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  20. Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.

    1 vote

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