10970 results found
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I need to send a Text message from a group/team
We have a group of Guest Experience Liaisons. When sending Text messages to our Guests, we want the text message to come from the group/team rather than an individual so that when the guest responds, the message appears for the entire group and not just the individual who sent to text message.
4 votes -
Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…
42 votes -
Report robot calls and scams button
When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that hang up when I answer or leave blank voice messages. I am tired of manually writing down the time and number of the call to submit to RingCentral to research. Of which they just say "The caller hung up". Please give us a button to flag the call so you (RingCentral)…
3 votes -
Ability to remove/hide users from the directory/contact list
The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.
62 votes -
limit selection of call from numbers in RC app
Please add the ability to control the phone numbers users are able to select as the display number under "call from" in the dialpad on the RC app
3 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
Call Queue Voicemail Notifications in the App - Request / Idea
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
1 vote -
Call Forwarding to External number while on DND Status
If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?
1 vote -
answer call from call queue via user's presence
please add a feature where a user can answer a call of another user from call queue.
6 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
4 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
9 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
4 votes -
Need an auto-reply text message function
People are texting the main number and not leaving any caller id.
Want an auto-text message that tells people NOT to text this number. Disable texting???
1 vote -
Ringcentral Suggestions For Improvement
Emergency address is asked to be confirmed every time I first open theapp for the day or I am signed out and have to sign back in. If this couldbe saved and asked less frequently that would be great.2. When settings are configured and the app is closed, they need to bereconfigured again upon re-opening it, and sometimes it will revert back toprevious settings. This has been the case with my HUD feature. I enable itand the next day when I'm starting my shift I have to enable it againbecause it didn't save the day before. If there was a…
1 vote -
Company Branding for Text Messages
It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.
1 vote -
Sticky “On”
You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.
5 votes -
Business Ring Central App does not block calls or text from the app . WHY?
If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.
3 votes -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
6 votes -
Convert Email to Glip Task
If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email
6 votes
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