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  1. Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)

    4 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  2. Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases

    1 vote
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  4. It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......

    1 vote
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  5. We are missing the funtionality to print notes as we were able to do in the previous versions of Glip

    1 vote
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  6. Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Requesting a feature to have the option to assign voicemails to multiple users.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes
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  10. Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.

    1 vote
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  12. please add the company number section tab under all numbers

    1 vote
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  13. Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)

    4 votes
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  14. Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected to the Pager.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. The new app is great and continues to be improved. I would like to see an option for users to at least change their password from within the app. If possible, it would be nice for them to change their PIN and possibly see/change their secret question there as well. However, I would be fine with just change password. Another possible option or addition would be a way to expire users accounts and have the app/portal request they change their password the next time they login. This would help for rollouts and use of generic/temporary passwords.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. In the RingCentral App, it would be really beneficial to have the ability to turn off calendar notifications so that entries which exist in the original calendar (Outlook, Gmail) don't send a duplicate notification in Ring Central. At this point, the only way to prevent this is to unlink the calendar (removing the ability to create meeting invites from Ring Central) or mute all notifications (making the soft phone functionality unusuable)

    4 votes
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  18. This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote
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  19. if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Please include the convert message to task feature currently available in the existing app.

    24 votes
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