12213 results found
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Update Presence Settings to allow Manual "Busy" Signal
RingCentral should allow users to manually select "busy" to reflect a red dot. This will allow for more flexibility and will provide users the freedom to be unavailable for periods of time throughout the workday. While the feature is automatic with an answered phone call, many users utilize RingCentral with their business organizations on a daily basis for personal messaging and document sharing. It would be great to have this feature available with more ease.
8 votes -
Need to separate the permission for profile picture and messaging
Currently, the ability for a user to edit their profile picture is tied to the permission setting to hide the messaging tab. This should be two separate things.
7 votes -
Confusing "Reminder Ring" When Line is on Hold
The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
2 votes -
RingCentral App to Receive One Call at A time Only
-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
5 votes -
Text and Voice message management
managing text and voicemail messages in the app is seriously lacking any features other than Delete! No archive or folder management. We need to be able to mark messages for follow-up, etc. Folders alone would allow this.
6 votes -
Multifactor Authentication through Microsoft, Google, Duo, Yubikey
Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.
19 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Group chat
Increase from 10 to 60 or more
1 vote -
Display phone numbers with dashes (i.e., 123-456-7890)
When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
1 vote -
Text auto reply and signature
While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
23 votes -
Custom Templates for Tasks
We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, type of call selectable menu. Then perhaps share select ability so that contact information can be exported to contact lists or quickbooks.
3 votes -
New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes -
Detailed call reports and tagging
Some of our caller is getting an error of "sorry we're having technical difficulty"on call logs and analytics it will show call failed/missedif there is a way for us to know what exactly happen on the call, that would help us isolate the issue easier.
7 votes -
Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording
Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of the same message across the entire company phone lines. But asking if Ring Central Admin Portal can allow even further customizing Announcement on Start for On Demand Call Recording for a subset of five to ten phone lines for a longer Announcement on start for On Demand Call Recording.e entire company phone lines. But asking if Ring Central Admin…
1 vote -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Call Queue - Call Logs - Filtering options
It would be nice to be able to filter with more options the Call Queues Call Log.I.E : Only missed calls, which is not possible actually.
2 votes -
Allow Click to Call in Docs / Slides (not only Sheets)
Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ?We have plenty of presentations with numbers that needs to be redialed manually.Moreover, it's not very intuitive because it does work with Excel / G Sheet.
2 votes -
Bulk Delete All Voicemails
Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…
83 votesThis has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
Add Brave browser compatibility
I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
3 votes -
Azure AD Map Business Phone field to Extension in RingCentral for user provisioning
Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.
1 vote
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