11860 results found
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Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Ability to send voicemail notification to Glip team using team email address
We would like to have email notifications from call queue voice mail go to specific teams created in Glip. We have set this up, but the email does not post to the Glip team. It appears to be a mail handling issue. Please fix this.
3 votes -
Add numbers from tables/excel to mass text,
I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.
10 votes -
Don't hide emoji flyout menu on click
This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout."NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg."This is annoying for me anyway :) If you could allow me to click there and not close the flyout, I'd appreciate it.
6 votes -
Persistent presence 'dots' on Messages/Team chat/Contacts windows.
Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…
8 votes -
Update Web service portal's language when removing did phone lines
Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.
5 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
Ring Central really needs to integrate with a Calendar App.
I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.
10 votes -
contacts on rc phone and rc app not synchronized
contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
5 votes -
IVR Auto Recept Programmable Timeout and Destination Programming
We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.
21 votes -
While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having ...
...to toggle over to the Messages tab.. While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
1 vote -
Add additional phone number to saved contacts
Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!
1 vote -
Fax Success Rate Data
Provide a metric to measure how often faxes are successfully sent
1 vote -
Call log for transferred calls
In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.
11 votes -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.
2 votes -
google chrome extension integrated with RC app web version
requesting for google chrome integration for the RC app web version in terms of templates.
3 votes -
Dynamic outbound caller ID
Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.
12 votes
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