12800 results found
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Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
11 votes -
Enabling one press Intercom from Polycom Deskphone
Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
10 votes -
Admin toggle availability status
For an admin to be able to toggle the activity of a user in a queue.
8 votes -
Ability to show a Subject/Topic at the start of a message
It would be good to have messages that allow for Subjects and then Contents. Reason being it allows for much greater understanding of the message content when searching for it in history.
1 vote -
Start an on-demand call recording through HUD
It would be helpful to start an on-demand call recording within HUD. Already we can monitor calls through HUD, it would be helpful to have recording controls in the same place.
1 vote -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
4 votes -
Ability to test headset to see if sound works
The old RingCentral had the ability to test to ensure that the headset volumes were working.I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral.I can see in Notifications and Sounds where I can set my microphone, speaker, & ringer sources; I see the volume control. There is no place to test the sources like there used to be in the old RingCentral app.I would like to be able to test the sources before I start my day to ensure everything is working properly. I am not talking…
4 votes -
Custom Ringtone for Plug-In
Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
7 votes -
After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications
After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected
5 votes -
Requesting feature to lock the settings of Polycom phone
Requesting feature to lock the settings of Polycom phone
1 vote -
Add support for Proxy Authentication on Windows
Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.
1 vote -
Ability to duplicate/copy a calendar event.
To the right of a calendar event where you give the options Edit, Show Conversation and Delete, it would be great to have the option to duplicate the entire entry. I have to schedule multiple events each day for the warehouse. Every entry for the same team contains the same info except a difference in the job name which we place in the Event Title. I would love to be able to duplicate an event so it shows the same team, title, date, time, color, etc and then simply edit the title. Instead I currently have to create a new…
1 vote -
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
Ability to delete posts made by app integration
Support informed me that there's zero way even as a super admin to delete a post made by an app integartion into the messaging app. We use Zapier to post news article links into a News team channel. Despite being the super admin and the one who set up the integration and whos account it authenticates with, I am unable to remove any posts by the app.
2 votes -
Allow code wrapper without closing tag
In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.
7 votes -
Open/View Cases from App
Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.
1 vote -
Allow multiple PCs to use Softphone simultaneously
It's very annoying having to de-authorize a PC to make calls after moving between PCs.
5 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
20 votes -
Voicemail Messages Retention Period
RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.
14 votes -
Label faxes for future download
so i can come back to the fax and download it later
2 votes
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