12800 results found
-
Send a join team request to the administrator when a user want to join the team
To join a team, sometimes we are required to find the administrator of the team and ask the administrator to actively join the team.Regarding this scenario, can we send a join request to the group and mention the administrator to help deal with it? e.g., mention administrator, XXX requests to join the group,agree to join/disagree, or the app can send a notification to administrator, open this notification, the administrator can handle this request
1 vote -
Bulk change to Site Hours in Multi-Site environment
Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.
11 votes -
On User page, show what Call Groups the user is a member of
Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to see if they are in the call group or not.
4 votes -
Ability to backup files (not just messages and notes)
We rely heavily on this app for communication, which includes file sharing. Ability in admin backup to backup files as well.
6 votes -
Immediate forward directly from RC app
If some unintended event occurs that causes you to be unavailable for phone calls or when you forgot to reroute your calls whilst underway to your holiday destination, it would be useful to set an immediate forward to your colleague, department, or voicemail.
6 votes -
Filter Faxes by Number
Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically
1 vote -
Support SIP NOTIFY for 3rd Party Devices
RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.
7 votes -
Bring back @referencing of tasks when posting a message
In classic app we could @ reference tasks, notes etc when posting a message now it seems only people can be referenced
2 votes -
Audit log for voicemail/message downloads
A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
2 votes -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
6 votes -
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls
limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
2 votes -
Abililty to use template to update Conference Number on the account
Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the entire tenant.
3 votes -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
6 votes -
Allow RC App(Unified) as Call forwarding - aside from the RC Phone App
User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
2 votes -
I would like it to stop jumping to the end of the thread when I post a comment in a team or group message thread.
We are using Ring Central for proofing by posting a document as a Powerpoint file. Then we add pinpoints with changes. When I am replying to a comment it always jumps me to the end of the message thread. I would like it not to do this. Help!
3 votes -
RingMe button to ring Call Queue
The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way to make a RingMe button go to the whole team.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html
3 votes -
Team search in iOS and iPadOS
because, the Mac app (currently running on MacOS Monterey Dev Beta 3) crashes whenever I filter search result to team
2 votes -
Having the option to put all users under the same main number with no individual numbers, just extensions
There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
6 votes -
SMS option in IVR
It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.
9 votes -
Add the option to transfer calls directly to voicemail on Unify CPXXX phones.
Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to know if someone is on the phone and if we have to send a call to them or directly to VM. This feature would allow for much better workflow and better client retention within our company.
2 votes
- Don't see your idea?