12290 results found
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Receives 1 notification for both voicemails of two extension
Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension
1 vote -
New Fax Message To (Extension Name)
When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.
1 vote -
Don't notify/save blank voicemails
I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
2 votes -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
CALLER ID NICKNAMES FOR DIFFERENT OUTBOUND SYSTEM NUMBERS
Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…
1 vote -
Toggle option for Users to choose their queue
Customer would like to have an option for her users to have the capability to toggle on which queue will they answer so they can manage their queue anytime that they want
1 vote -
Incoming fax blocked as robocalls
I hope whitelisting will work with those incoming faxes blocked as robocalls. A work around that we can do on our end to help our customers.
2 votes -
Ability to confirm Expressed Link - Email on other PC while on remote.
The ability to confirm the Expressed Link within the email application should be available when accessing the computer remotely via a desktop session.
1 vote -
Remove option to control DND on Polycom Phones
We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.
2 votes -
Custom role to disable downloading/sharing voicemail for some user
Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.
1 vote -
RingCentral app in MACOS
Having the capability to add RingCentral App in MACOS in Apple Business Manager.
1 vote -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Call Logs on Substitute Caller ID that are linked to Users on RingCentral
should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.
1 vote -
Every section / button / menu item needs a tool tip
Background Info -
This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was barren. There is a support page, if you can find it, that on first look looks great but when I was trying to find specific help for an option I found there was a lot of information missing, not relevant or just out of date.
Request -
Basically "Tool Tips", a pop up window describing what…
1 vote -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
7 votes -
Allow to Select Voicemail Contact Display to Phone Number or Caller ID
On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.
1 vote -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
255 votes -
Option to upload a new greeting/prompt by dialing in/calling in
Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.
3 votes -
Ability to recover unread voicemails that is over the limit ( 200 messages per mailbox)
we have had a phone number with mailbox exist 200 for a while
Are you able to recover voicemail that is over the limit?2 votes -
Improve "Security Notice from RingCentral" Emails
When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…
45 votes
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