12911 results found
-
Button from admin portal to change the voicemail pin that will going to apply to all the users
Button from admin portal to change the voicemail pin that will going to apply to all the users - more easier that modifying the pin per user
1 vote -
ALLOW A FEATURE TO BLOCK CERTAIN CALLS THAT ARE FRAUDULENT AND CONSISTENTLY CALLING
We have several numbers coming from the same fraudulent company claiming they are calling from the MTA to be able to talk to our CEO and get us to pay them money that they aren't even owned. We have never heard of nor worked with them - their numbers are typically called from 212-920-3963, 516-20-2231, 401-829-4822. **This has become a HUGE issue for the entire company and we do NOT want to be scammed. Please make this a feature as soon as possible. Thank you!
1 vote -
ATA Status and Configuration Visibility for RingCentral Fax-Only Accounts
The current RingCentral fax-only accounts lack visibility into the status and configuration of Analog Telephone Adapters (ATA) connected to fax machines. This feature request aims to enhance the user experience by providing users with visibility into the ATA status and configuration directly within the RingCentral portal. This will enable users to track inbound and outbound faxing activities, diagnose issues with the fax service, and ensure seamless fax communication.
1 vote -
Multiple User Graph
We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
1 vote -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
5 votes -
Full Support of Paging Devices instead of manual configuration
Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.
2 votes -
DND Presence Display On Sidecar
When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displayed as unavailable instead, which would save you a phone call and precious seconds spent on it.
7 votes -
Option to update call queue settings for selecting managers option
When creating a call queue, there is an option where a user can select either 'Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this instead of recreating the entire call queue.
1 vote -
Maximize Inbox Navigation in RC App
The customer suggested that the Inbox Navigation in RC App would be maximized and stretched to the right for futher convenience
1 vote -
ability to add different email to send the 2 factor authentication code
Would like to have an option to send the 2 factor authentication to multiple email address
5 votes -
Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded me...
...ssages) to their patients.. Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded messages) to their patients.
1 vote -
Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
5 votes -
Allow only calls from inside extensions
We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
1 vote -
update shipping address per site
ability to update shipping address per site and cost center without placing new order first
1 vote -
Tune the AI model in RingSense
Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.
1 vote -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
2 votes -
Ability to see the full list of names for React
We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
1 vote -
Toggle which SMS account I am viewing and sending messages from.
For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…
1 vote -
Ability to group and sort HUD contacts
Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
22 votes -
Preview Fax Attachment before sending from the RC App
Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?
4 votes
- Don't see your idea?