12290 results found
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Limited access on the RC app to a specific user
Limited access on the RC app to a specific user
5 votes -
There should be a Bridge call appearance feature setup on desk phone phone and should be able to assign to users that is a member of a c...
...all queue. Was trying to setup a BCA on phone no BCA feature that is only available on desk phone it requires RC app interaction Unable to assign delegate on users on call queues
2 votes -
Block SMS from International Numbers
When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
3 votes -
Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
9 votes -
have the reason for a number order refusal
In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.
2 votes -
identify how a fax was sent whether mobile app or desktop app or on the admin portal
to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.
1 vote -
track outbound calls of a single number, used simultaneously by multiple users in a call queue
to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue
1 vote -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote -
Have the option to mute/silence individual contact
Enable users to mute individual conversations or calls while still receiving messages, without resorting to blocking or activating the "Do Not Disturb" (DND) mode
1 vote -
user work details on softphone to deskphone
user details (work number and email)on the RC app softphone sync with supported desk phone.
1 vote -
Ability to add call quue extensions to the compan directory
The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
RingCentral App Update Roll Out Options
To have the options to apply these configurations:1) prevent the application from prompting unprivileged users to initiate and update that they cannot apply.2) trigger the application of an update in a non-interactive manner from a privileged account such as a script run by a mobile device Management platform.
2 votes -
Turn off voicemail feature when making changes on the acccount.
We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
3 votes -
Migrate data from one account to another.
Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
8 votes -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Purchase UK Mobile Numbers
We would like RingCentral to offer mobile numbers similar to what other competitors offer.
7 votes -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
2 votes -
filter to check the usage of desk phones within ringcentral on analytics
to track if the desk phones are being used by the employees
1 vote -
MFA Validation
Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead of 1?
5 votes
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