11065 results found
-
Contact company admin through the app
I don't know who my company admin is and I should be able to contact them directly though the app.
2 votes -
Forward received faxes to email
Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…
4 votes -
Bulk selection on the Inbox section
The new inbox section in the RingCentral app should have a checkbox option so you can select multiple voicemails/texts/faxes to apply bulk actions, such as marking as unread, downloading or deleting them, on the support site appears that the feature is available but looks like it was for older versions. This feature is important because often the users have to work with a lot of different inboxes and going one by one can be really time-consuming.
1 vote -
process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes -
Set multiple keypress for voicemail
A feature about setting a key press on where the voicemail recipient will be forwarded
same like IVR menu20 votes -
Use Personal Mobile Numbers for Ringout Caller ID
Use Personal Mobile Numbers for Ringout Caller ID
4 votes -
Gather Firmware files for the desk phones
Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices
5 votes -
Feature additions for Quick Contacts under the new RingCentral desktop/web app layout
We would like to have the ability to customize on how quick contacts are viewed/presented. On the "New layout", Quick Contacts can now show more than 10 contacts at once, unlike on the "Old layout" that can only show 10 at once, but the problem on the "New layout" is that you would need to scroll down in order to view the other Quick Contacts. We are hoping that we can still use the old Quick Contacts layout and show more than 10 contacts at once, so that our Users would have more flexibility in utilizing the Quick Contacts feature.
1 vote -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
Option to Disable Giphy to Specific User and Not the Entire Account
They would like to be able to restrict particular users in utilizing Giphy sharing for different reasons.
1 vote -
Enable option to add TCR Campaign for Custom Roles
Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.
1 vote -
For Corrupted extension
The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101
3 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
7 votes -
Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user
1 vote -
New process for SMS to distribute to users
able to distribute SMS
1 vote -
to add more than 25 in paging only extension via admin portal
to add more than 25 in paging only extension via admin portal
4 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
7 votes -
Multiple extension to be selected on the Voicemail
Multiple extension to be selected on the Voicemail
2 votes -
Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...
...stomer externally. Customers will have the option to send email message and not use the email address on the account by using the RingCentral application to send multiple emails
2 votes
- Don't see your idea?