11064 results found
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The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
to be able to answer another call, while in an active call, on a shared line
when a shared line is in an active call, and a new call comes in, customer should have the call waiting option, where they can see an incoming call and be able to answer it.
3 votes -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
International SMS
have the sms enabled for international numbers
27 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
5 votes -
Play remaining minutes in queue.
To advise callers how many remaining minutes they have until a next agent will be available.
2 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
2 votes -
Have the capability to connect 2N® IP Verso - Luxurious Modular IP Intercom to the provisioned device associated with an active extension.
This helps the users to easily interface with other systems, achieving even higher site security.
2 votes -
Auto Answer set up in Mobile App
Auto Answer set up in Mobile App
2 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Have Call Queues and Call Monitoring respect site boundaries for administration
Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk
2 votes -
Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
3 votes -
Message-Only Extensions should have a schedule
Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
4 votes -
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
3 votes -
Automatic Voicemail Message
A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting would be an option to turn on/off per user
5 votes -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
11 votes -
Remove Express Set up for RingCentral password
Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?
1 vote -
Ability to anounce and see the participants of a conference call.
Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
4 votes -
Increase number of Active Simultaneous Call per DL to more than 5 Calls
To be able to hold more than 5 active calls on line. With the current platform, customer cannot make any outgoing calls anymore if he has 5 active lines on hold <transfer>. This lead them to wait and being unable to dial out til such time one of the 5 active calls have been transferred.
1 vote
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