12580 results found
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Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Ability to remove the option to receive voicemail notification when receiving faxes
Ability to remove the option to receive voicemail notification when receiving faxes
24 votes -
Ungroup messages sent on a different timestamp
Each messages sent on a different timestamp are showing in the same thread or under one name/avatar of the sender. The customer is requesting to have an option to send messages separately because if the sender is sending a different thought with or without a little difference on timestamp, messages should be sent on a different thread or avatar.
1 vote -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
5 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes -
Ability to access the call recordings even if the user is not part of the call queue
call recording from the call queue should be able to access the users even though they are not part of the call queue
1 vote -
Admin managed default notification preferences for teams and direct messages.
The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
4 votes -
Blocking of the "Domestic SMS Unregistered" SMS Type
Please help us review this idea so that some of the unregistered numbers to TCR will not be charged directly to our account.
1 vote -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
3 votes -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
Auto retry failed faxes when getting a busy signal
. This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.
2 votes -
Remove RC app link from RC phone app
Remove RC app link from RC phone app so users is not redirected to download the RC app
1 vote -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
10 votes -
Ability to turn off new feature tutorials
Need the ability to turn off the new feature tutorials through the RingCentral Mobile app on iOS devices
1 vote -
Call forwarding history
It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.
1 vote
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