11064 results found
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Outbound Caller Name for local number to display company name only
1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)
2 votes -
Ability to Separate Company Names of Federated Accounts
It will help prevent confusion for users why they see a different company to which they are under.
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
The HUD option should be added to RingCentral application installed in iphone to monitor calls
It will be useful specially if the customer is using iphones to monitor calls
3 votes -
Audio Tone when a call disconnects
A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.
75 votes -
Ability to create reports in Salesforce based on RC activity
allows for viewing of RC usage and justification for expense
1 vote -
Setting up a number so that when it calls a specific number it will play a recording
How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.
1 vote -
Allow phone numbers separated by periods
Up until the most recent update, phone numbers separated by period could be dialed in the RC Phone app. Now when trying to dial these numbers, there is just an error message stating that the number is invalid.
2 votes -
Internal Office SMS messaging thru RC App
Customers wants to have a feature wherein even their employee don't have RC number as long as they have RC App on their device they can communicate or send SMS internal on their office.
2 votes -
RingCentral App Access for shared lines extension
Customer would like to have access to the app even thou they were assigned to a shared line
16 votes -
Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
7 votes -
** FAX ** Show User Direct Dial Number in the fax message transmission result email.
When sending a fax the email notification shows the Company Number plus User extension number, customers would like it to show just the User Direct Dial number as that's where the fax is being sent from.It's very confusing for most users as they believe that they have sent the fax, from the main number and not their direct line prompting them to think the return fax will go to the wrong place.
1 vote -
Update User Presence When Mic is In Use
It would be nice if the application could sense that the mic was in use, to be able to automatically update the Presence to "On a call", or something similar, when on a web meeting outside of Ring. If we are on a meeting with a client, using other products besides Ring (maybe they sent a GoToMeeting, Zoom, etc. link), our user presence still shows Available. It would be nice if the system was able to detect that there was a meeting in progress in another window.
1 vote -
User Shows Available While Waiting for Call to Connect
We have found that the User presence still shows available if somebody is in the process of making a call, but the call has not connected yet. This can be confusing for our Receptionists who are trying to place a call to somebody they believe to be available, who are in the process of trying to call a customer. It is very specific timing, but would be nice if the application was able to pick up on the fact that a call was trying to be placed, because the dial pad is open and the call is ringing, and to…
1 vote -
Mitel phones to have the intercom working while the DND is enabled
Is there any way for the Mitel phones to have the intercom working while the DND is enabled?We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom call is converted into a regular call and will route to the receiving User's voicemail.".-However, customer wants to know if there is a way that it will not go to user's voicemail.
4 votes -
Internal and intercom calls only and no calls outside the account users.
We are a school district, we have dial in intercom system at each school. Currenly anyone can access them from any all areas. We need this to be changed so that only our internal extensions can access the intercoms and we don't want the Mitel phones to recieve calls from outside the account. This was working with Mitel before we migrate to RingCentral
1 vote -
Jabra pro 925 incompatibility issues
I am having an issue with my Jabra Pro 925. It can work with the ring central app but not on a yealink phone. I know that this is not part of the certified list however we know that there a lot of people aside from us who have this headset. Please add this ASAP.
1 vote -
Revalidate the user every 30 days
Revalidate user s every 30 days due to HIPAA
1 vote -
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
36 votes -
Be able to group members in the call que
In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…
3 votes
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