11967 results found
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Ability to Add buttons for HUD for After hours
The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode
2 votes -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
6 votes -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
2 votes -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
4 votes -
Option to stop the fax from re-sending
We would need to have an option for the fax to only send once. Currently, the system attempts to send it thrice before getting the delivery failure or if it was successful. We only need to have the fax attempt once, then we can get the result if it's successful or not.
3 votes -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
2 votes -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
10 votes -
Call Centre - Live Data
IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this
1 vote -
RingCentral external messaging to AT&T Office@Hand
It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.
1 vote -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote -
Devices with expansion modules can't be members of a shared line group
Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
- Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group1 vote -
Automated text status and the ability to book meetings through text options
if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense
1 vote -
Ability to download or view SMS transcripts
Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
50 votes -
Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions4 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
3 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
3 votes
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