11055 results found
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Allow Single Email Address for Multiple Extensions
Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible to have them receive notifications for both extensions without the use of unusual email forwarding rules or having another user manage their messages, which can be inappropriate in some settings.
6 votes -
To be able to receive fax on extension when VOICEMAIL is disabeld
We have an extension that disabled the voicemail and forward calls to an external number when a call was missed. This setting is working however, the phone is ringing when there is an incoming FAX message. This is working as designed. We would like to have a setting to where a fax message should be received without ringing the phone or sending the the fax out.
1 vote -
Some snappy features missing
The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be really crafty if it had a little icon right beside the fax button. And making the app more into a CMR itself as other ones are so expensive. More innovation into this app and it would be considered perfect. If it would display the carrier on every call that would be cool or provider…
1 vote -
Caller ID on Presence Buttons
In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
7 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes -
Add Ability to Sort by Unanswered Calls
Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
5 votes -
Ability to add custom speed dial button to yealink phones from the portal
I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
10 votes -
Automatically add assigned numbers to SMS Campaign
It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.
3 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
30 votes -
Use Company Fax as Caller ID even assigned to user extension directly
Use Company Fax as Caller ID even assigned to user extension directlyWe do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.
20 votes -
Change the username and email addresses on the account in bulk
Change the username and email addresses on the account in bulk without needing to do it manually.
1 vote -
Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk
Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
3 votes -
Enable editing of VVX450 softkeys
The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed calls" etc.An new call can be made by just dialling a number so this key is wasted.
5 votes -
No text labels or alt text for keyboard accessibility
Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.
4 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
8 votes -
One-Time Password/Two-Factor Authentication
Ability to receive One-Time Password/Two-Factor Authentication from Alibaba.comReference: Bandwidth.FacebookGoogleInstagramOutlookTwitterVenmoWells FargoTinderZelleAmeriprise FinancialWhatsApp
6 votes -
Ability for Admin to add profile pics
I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
1 vote -
Option for RingOut caller id on Call history
Currently, RingOut option will only displayed the Custom Phone Number in the call history instead of the dialed phone number. If option to display the called number is available, that way users can easily tell who they have called.
2 votes -
Too many clicks just to edit a contact on RingCentral App
I suggest adding an edit button (pencil icon) beside the contact name to edit the information easily. I have to open the contact name to get the edit button. This will save time, especially if I need to edit multiple contacts.
1 vote
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