12288 results found
-
A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.
When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.
1 vote -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
8 votes -
customer also want to check if we do have a feature where we can filter calls on deskphone or users
phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
1 vote -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
2 votes -
On code and off code short cut
Wants to have an option not to go to the menu anymore and input the code only straight to the keypad right away to forward a specific call.
1 vote -
search for text stored within notes
I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within
1 vote -
Analytics remove length of all on the report
We need to able to customize the report to remove the KPI when downloaded on the performance report
1 vote -
Custom role with company call recording to allow this access to be limited to certain departments
For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?
1 vote -
Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Ability to set fax recipient like in a custom rule
Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.
6 votes -
TAPI Driver
Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.
73 votes -
requiring god-level access for RC Desktop is a security risk
RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…
2 votes -
Users will have a restriction that they can only send faxes from the app but cannot change anything from there
It would be better if there will be a feature that would restrict some users to change anything from the app but they can only send faxes through it.
1 vote -
SMS bundle good for 1 year
The customer would like to have an option for sms bundle not only good for a month but also have another option good for a year. That will save time to add a bundle every month if they really know well their sms consumption
2 votes -
Own Tab Settings for caller ID
There should be own tab for settings of caller ID on the RC desktop app instead of going to Phone settings to change the caller ID.
1 vote -
Make Call Pickup Groups available in the HUD when Deskphone Pairing is on
When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app
9 votes -
block and report does not appear to function
When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
1 vote -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
3 votes
- Don't see your idea?