11055 results found
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Request for ability to add a user extension to its own Presence settings
Many enterprise customers have multiple businesses with a Reception as first point of contact for their customers. In such cases, a call queue with a pick up group is configured, to allow agents (receptionists) to put their current call on hold and pick up another call queue call. However, this does not work when only one agent is present/ active in the queue. A single agent can be added to the pick up group, however they also need to configure Presence in their extension . Currently, it is not possible to add a users' extension to their own presence. If…
1 vote -
customized the ringtone on the apps for specific caller
customized the ringtone on the apps for specific caller
5 votes -
Carrier lookup app
A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
1 vote -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes -
Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.
2 votes -
Change default forwarding method to optional on Yealink phones
Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskeydealtype=4to the RingCentral Yealink provisioning server, phones will have an additional popup after trying to transfer a call asking if it will be direct or consult.
1 vote -
allow user to join meetings through rc desktop app even with host and schedule meeting permission disabled in user role
customer joins a meeting through a meeting link which launch the rc desktop app but does not join the meeting. customer is able to join a meeting through the web app without issues which is the current workaround
1 vote -
SharedLine Extension to be added on Call Queue
Ability the add SharedLine License to a call queue to ring simultaneously.
3 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes -
Restrict inbound calls to limited extension that is used for paging
It is useful to prevent unwanted paging without unauthorized people being able to page.
4 votes -
Export Specific User Extensions
I'd like some help with exporting specific users based on extension and number only
1 vote -
Personal Attendant for inbound calls
If an inbound call is not answered, we should be able to have the option to either leave voicemail or to choose to forward the call to a call queue of other employees that could assist the caller.
1 vote -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes -
Selecting multiple call queues
In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
1 vote -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
10 votes -
Multiple input or uploading of number list for blocked numbers
Why is it useful?
• It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers.
Who would benefit from it?
• It will benefits the admin users as it will ease the process.How should it work :
• The current process : user copy & paste or type each phone/tel number to the input box of blocked calls Tab under Screening, Greeting & Hold Music.• The idea:
- User can upload a file (the list of numbers in excel or csv) or type mutiple…1 vote -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
22 votes -
Voicemail reads status
Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like "John Smith is 'Out of Office', leave a voicemail?" or "John Smith is 'In a meeting until 3:30'. Leave a voicemail?"
1 vote -
RC phone company contacts
The RC Phone should show the phone number too not just the extension number
1 vote -
Wants to have a package or an executable file for RC APP Print to Fax Feature
Should have at least a downloadable executable file for batch installation
1 vote
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