11959 results found
-
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
Report showing missed called when agent isn't on the phone
Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
3 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
97 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our...
... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension
3 votes -
reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
Text Highlight Color on RingCentral App(mobile)
When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?
2 votes -
the voicemail to be converted to excel file
the cx wanted to convert the voicemail to a excel file
2 votes -
Disposition Shared VM inbox and notify when others have listen to VM
Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.
3 votes -
Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote -
Text Notification pop up preview - want it back
The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.
38 votes -
Keep Unread Conversations Visible In Collapsed Folders
Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
12 votes -
Customer wants to add fax forwarding
Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.
8 votes -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote
- Don't see your idea?