12288 results found
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Apply Template Scheduler
Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
16 votes -
Changing and Lock Settings for All RC App Users
I need help with updating settings in app such as phone settings and notifications to make it the same for all users and the possibly lock out the setting change.The settings in the app I want to change are enabling the click to dial for all users which is under the phone settings and then under the notifications settings I want to set call-waiting audio alert to silent for all users.We should be able to centrally control these app settings for our users, but there doesn't appear to be a way like there is for settings templates and role permissions.
1 vote -
Notify admin or user when a phone number is changed/deleted from the account.
To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.
1 vote -
Daily export of application users via CSV
Our Identity and Access Management policies requires a daily export of application users via CSV.
1 vote -
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote -
Set multiple numbers in external call forwarding
A feature to set multiple numbers that can be forwarded externally in custom rules
19 votes -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Improve Message notification email format (SMS and Voicemail too)
I have configured RC to send new voicemail/SMS notifications to my email, which also texts my phone. My email apps and my phone text alert only show the first 100-200 characters without needing to click and scroll. If someone sends me a message like "No, 4:00" and I'm rushing to make a 3:30 meeting, it is unfortunate to have to tap / open / scroll to see that part. In all my programs, the message I receive looks something like:(New Text Message from (123) 456-7890 on 08/04/2023 6:15 PM) Text Message Dear my full business name, You have a new…
1 vote -
RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...
...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.
2 votes -
Ability to monitor devices SN on the Admin Portal that are logged into RingCentral App/Softphone
This is a description of the Issue you are communicating about. Typically when you are logged into a workstation, the computer will appear under Serial No. That is not happening here. We have uninstalled and reinstalled the application. Please advise as to how we can resolve this issue.
1 vote -
Add "Check Web Case Status" in MVP Admin portal
Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks
3 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
3 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
15 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
4 votes -
Custom Role for Call Queue Manager
Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.
5 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Have a "Call Test Run" forwarding option on admin portal
Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings
1 vote -
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
Call queue custom rule where people calling the line are automatically put on hold
I want to create a rule where people calling my line are automatically put on hold (not incoming) after hearing our welcome message. I can have multiple callers at a time and can't always answer the call to put them on hold, but I don't want to miss their call. We are a live show.
2 votes
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