12288 results found
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Customization of audio source in the RingCentral App
Is it possible to customize the softphone to process the audio stream differently? In case of language neutralization, we don’t want to send the support person’s audio stream directly over call. We instead want the translated stream to be passed over the call. It would require customization in the softphone. Will we have the option for such customizations in the softphone audio stream handling flow? Is the audio stream a dual channel?
1 vote -
Increase hold time and ring it again when max time is reached
When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.
1 vote -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
customer want to have the option to choose a specific extension to received text messages for a specific extension
customer want to have the option to choose a specific extension to received text messages for a specific extension
2 votes -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
7 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing YeaLink T48
I have a Yealink T48s which they say is not compatible for deskphone pairing.I am hoping to see more compatible Deskphone models that can take advantage ofthe feature.
10 votes -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
3 votes -
Carrier information
I'd like to carrier the provider's name of the inbound and outgoing calls. I would like Carrier information or the ability to do it. I'm a fraud hunter and use RingCentral to put an end to it. I also would like to put flags on calls for future review without having some expensive CRM. The ringcentral app is the best and I want to make it even better plus safer for people. I report all my calls to Upstream via a bot I made on Discord. but I'd like something built in the platform to make it more accessible. It…
1 vote -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
7 votes -
Disabling Voicemail option when user extension is on DND status
Requesting to have an option to disable VM for user extensions that are on DND status
2 votes -
I am looking for a transcript of the messages within the internal direct messaging application
Wanted to access messaging transcript of a different user extension using RingCentral Application
5 votes -
Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
4 votes -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes -
Shared lines to use for incoming and outgoing calls at the same time Private
There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.
2 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Be able to handle multiple conference calls using deskphone
When the user is on a conference call, he should be able to take another call leaving the 2 person on the conference and continue the conversation. And the user would like to be be to junp from one conference call to another.
5 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
5 votes -
Adding more lines for single phone
To be able to answer more than 3 calls that has been transferred to user and switch between them.
3 votes -
Switch calls from deskphone to app and vice versa
How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.
9 votes
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