11959 results found
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Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
5 votes -
Receive a notification alert when a certain number or number series becomes available
Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
7 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
22 votes -
Remove email notifications to the users when adding or remove users in call monitoring.
Can we remove the notification email sent to the user when I add and remove users?
1 vote -
Notification alert when a certain number or number series becomes available
There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
1 vote -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
7 votes -
Multiple group managers
Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?
1 vote -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
8 votes -
Have the capability of answering 2 calls coming from the main company number going to a specific extension at the same time.
This will help the extension to answer to 2 calls from the main company number at the same time.
1 vote -
export old SMS and voicemail
Client is requesting to have and option to export old SMS and voicemail.
4 votes -
Option to remove the red button notification in the RingCentral app
Option to remove the red button notification in the RingCentral app
1 vote -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
7 votes -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
5 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Splitting Automatic Call Recording message for different languanges
It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.
3 votes -
Can delay 2 factor of authentication
Can delay 2 factor of authentication
2 votes -
MAM/MDM configuration policies
MAM/MDM configuration policies. Specifically for Microsoft Intune. We'd like to push settings administratively.
1 vote -
flag calls
It would be nice to be able to flag certain calls within the app. right click and its an added option.
3 votes
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