11959 results found
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Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Limit User Access
Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.
4 votes -
Synch the contacts with AMS or Agencyzoom with in Ring Central
If it is possible to synch the contacts with AMS or Agencyzoom with in Ring Central?
2 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
10 votes -
one button to page group
Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.
5 votes -
Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
13 votes -
Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
2 votes -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
7 votes -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
2 votes -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
25 votes -
Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
8 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
31 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes -
Round Robin in randomized order
I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.
7 votes -
Auto Reply Text messages for when office is closed
There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
2 votes -
All phone number can be Assign to All User extension type
All phone number can be Assign to All User extension type
1 vote -
Apply updates on template to users
When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?
4 votes -
Analytics Reports of Phone Calls
Hi,I am looking for a report with all the calls CONNECTED.As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture.Thanks,Lubna AliHealthcare RecruiterCross Country HealthcarePh# 786 741 2677lali@crosscountry.com
1 vote -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Add method by which an admin can report on the SSO on/off switch inside individual accounts
When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.
4 votes
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