11959 results found
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Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
15 votes -
Automatic Text message
Every person that calls your office line, once them leave a message or hang up, they get an auto text from us Thanking them for calling, offering an alternative way for them to connect with us: instagram link, Youtube link, website, and a video link from Bombbomb..
8 votes -
Launch external app or URL for incoming calls on mobile app
There is a setting to open an external app when there is an incoming call, but only for desktop, not mobile. It would be beneficial to have this on the mobile app as well.
2 votes -
Ability of the system to copy existing IVR sub-menus
There could be dozens of sub-menus, but ultimately the only way to have it in two languages is to build the entire tree TWICE and then do all future changes and maintenance TWICE.
2 votes -
Variables for controlling IVR options - particularly for multiple languages
We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future changes TWICE (once for each tree). Imagine if we had to support more than just two languages! It seems like it would be more efficient if the initial language selection could simply set a session variable (relevant only to that particular call), and then at each level of a SINGLE IVR tree, that variable…
5 votes -
Auto Text Reply from Call Queue Number
RingCentral Automator should also work with number assigned to Call Queue extension
4 votes -
Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote -
Wanted to be able to modify the columns for the Personal Contact List in the Admin Portal.
Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
to be able to answer another call, while in an active call, on a shared line
when a shared line is in an active call, and a new call comes in, customer should have the call waiting option, where they can see an incoming call and be able to answer it.
3 votes -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
International SMS
have the sms enabled for international numbers
27 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Play remaining minutes in queue.
To advise callers how many remaining minutes they have until a next agent will be available.
2 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
3 votes -
Have the capability to connect 2N® IP Verso - Luxurious Modular IP Intercom to the provisioned device associated with an active extension.
This helps the users to easily interface with other systems, achieving even higher site security.
2 votes -
Auto Answer set up in Mobile App
Auto Answer set up in Mobile App
2 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Have Call Queues and Call Monitoring respect site boundaries for administration
Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk
2 votes
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