12915 results found
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To merge the operator and recipient
To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.
2 votes -
Call Waiting ATA Device
Ability to enable call waiting to any phones connected to ATA device/box
1 vote -
Use short code numbers as outbound text ID.
Currently, we only support 10DLC for SMS. The customer brought up an idea to have the ability to send SMS using short code numbers instead of their 10-digit numbers.
4 votes -
Add new user to RingCentral App Teams. (OtherGroup)
Good Morning, We currently have a Team called Team ETE REMAN that automatically adds every single new ring central user. We want to change it from that Team to a Different team called ETE REMAN (Official - Company/Community)
1 vote -
Turn Off Unified Inbox in Teams Mobile App
Does not utilize the RingCentral application at all, only the embedded application for MS Teams, and the unified inbox is causing a negative customer experience.
2 votes -
add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
Retrieving deleted Voicemail from RingCentral app-Desktop
In desktop app we can not see deleted voicemails. But when we logion to the web we can see deleted voicemails. How to see deleted voice mails in the desktop app.
3 votes -
add on phone star 9 raiser your hand and star 6 unmute mute
add on phone star 9 raiser your hand and star 6 unmute mute and change name
1 vote -
voicemail and fax sharing with my Virtual Recptionist
Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my app , that would simplify things
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
3-way calling is not available in the R icon App when using computer
3-way calling is not available in the R icon App when using a computer. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available to the mobile App and the switch to conference option is only available to the old App.
1 vote -
Pause after automated recording
We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played
1 vote -
Option to choose a different number for the outbound fax.
When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.
1 vote -
Option to accept or block screened calls
There should be an option to take or reject screened calls.
1 vote -
add another contact or person on a existing SMS Conversation
How can I include another contact in a text conversation? -
1 vote -
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
28 votes -
caller id and number called on inbound calls on the RC website
caller id and number called on inbound calls on the RC website under the call log dashboard.
2 votes -
Ability to label a fax on the list
Right now, the fax is labeled with who it is from in the inbox.We would like to be able to label each fax for our purposes (ie, what it is)Then we could scan the list to find the faxes we need, rather than having to open up each one to see what it is. We were able to do this with our previous provider of faxes.
6 votes -
Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…
1 vote
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