11055 results found
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Display user "accepting queue calls" status in the HUD.
Supervisors would like to see the "accept call queues" status of their employees in the HUD to prevent their employees from intentionally missing calls or forgetting to re-enable the toggle.
24 votes -
DND visible on phone - on the physical phones
our firm uses actual phones (yealink) we are unable to see when someone is on DND and therefore we try to intercom them as well as send them calls. We need a way to see if someone is avaialble
7 votes -
Add UAE Dial Plan & Home Country
Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…
8 votes -
Copy/Paste Messages does not work well
Lots of blank lines, can only copy/paste Messages 1 screen at a time vs. selecting multiple consecutive lines for a longer conversation with someone, etc.
4 votes -
Ring Hardphone only option for Call Queue
Customer would like a toggle in the call queue that would only ring the agent's desk phone and not their apps for all calls to that queue.
2 votes -
Leverage GPS on Mobile Device to log out of call queues
Would like to leverage the mobile device GPS to geofence a site and automatically toggle "accept call queues" off when the person leaves the location.
1 vote -
Have the ability to notify all employees via text or email that the office/business would be closed due to weather or an emergency situa...
...tion like power outage etc.. It would be great to have the ability to use RC to send a notification via email, text or the RC phone app to alert employees that they don't need to come into the office because of weather or some type of problem like power outage, fire or whatever.
9 votes -
Ability to send SMS via gateway
Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212@rcfax.com, to have a rctext.com or rcmms.com would be great. (But how could you charge for it to the sender lol. Probably why its not a feature to consider!
4 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
56 votes -
Saving contact calls in one master account
When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.
7 votes -
Team Audio Notifications
Scenario: a user is apart of around 100 teams. They do not want to hear an audio notification for every single team, and they can turn this off in their settings. However, for 10-15 of their teams, they want audio notifications to remain on. This can be done, but must be done manually by selecting notification preferences for every team.Idea: Have a dropdown menu within the settings --> notifications & audio tab to type in/select teams that you want to keep audio notifications for, so the user doesn't have to go back to their messaging tab and manually change their…
1 vote -
Messaging: Subfolders
Currently, you cannot add subfolders in the RingCentral app for organizing messages. Having subfolders would be great to help with organizing conversations, especially when you are a part of hundreds of teams but don't want your sidebar to be full of each individually listed folders. A multi-leveled approach would help maintain a clean UI while boosting efficiency in communicating via chat.
16 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
Ability to have tab / screens with different colors to help differentiate
Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an external text when you meant to send a team message). If, for example, we could set the messages screen to blue and the text screen to red.
2 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Heads Up Display Needs to Show Status
In Ring Central Phone - when we updated our status it showed up in the HUD. In Ring Central 22.4, it does not, and is very hard for users to actually find.
2 votes -
Use *82 to unblock private caller ID when placing outbound call via desk phone
Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
1 vote -
Show first page of received fax in body of email
Hi folks!Often I look back in my emails to find a particular received fax, and its a huge pain to open each attachment. Would be very helpful to have the first page show in the body of the fax. Doesn't need to be full size either.I had this option at a competitor and I really miss it. Jake
2 votes -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
Need to see other incoming Caller ID name or number while an extension in use
When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
3 votes
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