11055 results found
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Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
21 votes -
Ringcentral App for shared line
Please include RingCentral app for sharelines
1 vote -
Don't need a DID to have a phone or make an external call
Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
1 vote -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Download SMS via RC App.
There should be an option to download the SMS in bulk or per conversation.
33 votes -
to be able to attach attachment thru google drive in the fax services
to be able to attach attachment thru google drive in the fax servicesWhen we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
5 votes -
Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote -
Performance Reports - Call Queues Abandoned Calls
It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happened on the call queues side.
5 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom
applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.
7 votes -
Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
Auto Response for Disable SMS
Hi TeamPlease include a auto response for SMS disable that the SMS is not working for faield for clients SMS
4 votes -
2 votes
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Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Regard the pick-up of any parked call as 'Inbound' for call recording purposes
("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call) Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)
9 votes -
Add ability to limit text size or block images
Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.
1 vote -
Collaborate a file in message
Want to collaborate directly in message and see who is reviewing, and editing a file. Right now you share the file, then you will have to download that file then you have you make the changes then add the new file back into message
1 vote -
Remove recording of the call is being recorded in between ext calls
When I call my co work on an ext .. the " This call is being recorded ..." I want to remove it . We know the call is being recorded.. We work here and it makes it take longer to connect to the person
1 vote -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote
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