12915 results found
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Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
Need to add Google Synced Contacts to Quick Contacts
Quick Contacts is not indexing contacts synced from Google Apps. It should be enabled
2 votes -
Learn More Icon Under Call Log Reports - Regarding Searching/Filtering the Calendar
The customer would like to request in making the call log report more friendly user by adding the an option or Icon information on how to filter and search for previous months call reports - the customer find the current tab confusing on he's end.
1 vote -
Option to add location on the desktop app for SMS
Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.
3 votes -
Company Fax number should not reflect the settings that Company main number has
Customer wanted to have the different set up for the company fax number
2 votes -
When the main company number was dialed it will ring first before the company greeting will be played.
They want to have the callers hear a ringing tone first before the company greeting will be played.
9 votes -
Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.
Currently we only seeing blinking light on the line 2 indicator if a 2nd call come in while you are on Line 1.
2 votes -
Special button to record calls on physical phone
Customer would like to have a special button that he can press to record a call on a physical phone
5 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music
There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…
2 votes -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
Organize more button on dial pad
More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring
1 vote -
Hyperlink to confirm a VM has been read
If I uncheck the read message from the advanced settings for voicemail. If I listen to the VM on the email, it will still be unread in the system. I would like for those rare occasions that the email template include a hyperlink that if the message is listen via email, a hyper link to trigger that the certain message was read so it clears the light on the phone. You kinda already have this with the app but a link within the vm email is also nice.
2 votes -
Include contact list in VM Forward option
As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts are not available to search unless I add each individual to my contact list. Additionally, the contact list that I add within my profile will not transfer to another user. Since I have to log in as that user to be able to transfer the voicemail, my contact list will not display which defeats the purpose of me…
2 votes -
Providing an option when a user is not included in the company directory in managing TEAM CHAT
As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…
1 vote -
Feature wherein if a call came in to a specific call queue it will going to pop up a specific web page.
This will be beneficial for users that needs to provide specific information to the callers of the said queue.
1 vote -
RingCentral App for Apple Watch
To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.
68 votes -
Capability to change the User Status using the Pop-up dialer of RC App.
This will be beneficial for the users when they need to change the user status while the RC App is running in the background.
1 vote -
Update Cisco 191 ATA Setup
We need the system to have a working setup to get the Cisco 191 ATA working and have it added to the system so we can add and use it as a replacement.
2 votes -
Geofencing RC status
Set up geofencing so that upon returning to warehouse/ place of business automatically put yourself available or unavailable upon leaving geofenced area
2 votes
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