12286 results found
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Add Call Parking feature on 3rd party assited provisioned phones
We need this feature badly. We are deoplying hundreds of new extentions and need this feature for business work flow requirements. Without this it is stopping us from using RingCentral and and force us to consider alternative providers.
1 vote -
stop/pause incoming calls when on an active call
Provide option to stop/pause any incoming calls when already on an active call, using the RC app for mobile and computer.
2 votes -
incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled
incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled and delegation/ bridge call appearance
1 vote -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
67 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
Licensing availability can be clickable to show all customer available numbers
The customer would like to have the option on the interface of the Admin Portal under Licences and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
2 votes -
Number Name as Identifier for RC for Google Chrome
Similar to RingCentral Apps for Desktop and Mobile, it's very useful for Users to show up the name tagged to a Company Number assigned to Sites.Currently is only shows as Company Number if Users wanted to make outbound calls theu the RingCentral for Google
5 votes -
remove do not disturb
We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.
32 votes -
add softkey button to put the phone system into afterhours mode immediately.
add softkey button to put the phone system into afterhours mode immediately.
2 votes -
It would be better if admin portal can allow multiple SMS Recipients to view the text message using the main company number
The multiple recepient will be useful if 2 extensions can monitor text messages from their clients .
2 votes -
Mirror the area code on a call by call basis
looking for a feature that allows our sales reps to change their phone numbers to ones mirror the area code they are calling
2 votes -
Alert when too many calls are in queue
Hello, Is it possible to create in Live Report a feature in which an alert would be sent to admins when too many customers are in queue ?Thanks !Best regards,
1 vote -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Add more emojis to Avaya
If you use the Avaya app on the iPhone, you can use the emojis on the keyboard. If you use the desktop Avaya app you don't have the full access to emojis like you have on mobile. Is there any way of increasing the emoji library on the desktop app?
2 votes -
SAR TLV to support SMS
10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product
1 vote -
Report showing who access who access and how many times a call recording is being access
Report showing who access and how many times a call recording is being access
2 votes -
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
1 vote -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
10 votes -
Ability to block a guest with out blocking their entire domain
I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.
7 votes -
Analytics filter
Add a filter in analytics tab to filter specific days of the month let`s say all Monday
s and so on5 votes
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