12285 results found
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Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
4 votes -
Downloading .concepts file through the mobile App
Downloading .concepts file through the mobile AppCustomer can open the file thru the desktop app but not thru the mobile app
Customer tried to Galaxy Tab S+, Galaxy S20 Ultra 5G, Galaxy Tab Active4 Pross of the issue attached
consulted FS and as per them, it is FR and needs to be tagged as a bug due to limitations on the mobile AppCustomer is hoping to have the feature available even when using the mobile App1 vote -
When Logging In to Admin Portal to have an option to click on Fax Logs Instead of Call Logs
When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account
1 vote -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
14 votes -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
6 votes -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Local dial-in number needed for Vancouver BC
When starting a conference call, there is no dial-in number for Vancouver, BC on the drop-down list of the available numbers. The only numbers provided are for ON, AB, NS, NL, QC.
1 vote -
Checking the voicemail of another extension on my desk phone.
We wanted to have a feature that will allow us to check the voicemail left on a message only extension on our desk phone without changing the Send voicemail to of the message only extension.
1 vote -
Add paging device to directory
The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?
2 votes -
Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
3 votes -
Dial-by-Name customization
Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings
31 votes -
Poly VVX Phone Message Light should turn on with Co-Recipients
With the new Co-Recipients feature for voicemails, especially for Message-Only Extensions, it would be beneficial for RingCentral to be able to turn on the Messages Light on the Poly VVX phones. This would provide a visual indicator that a message is waiting for staff that are not using any apps.
2 votes -
Dial-by-Name with 2 digit dialing only
They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.
Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3
Step to Reproduce:
Dialed Main number
Choose DIAL-BY-NAME DIRECTORTY
Press 2 digits only and should connect to the user with 2 characters on his last name2 votes -
Multiple call handling states
I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.
4 votes -
Reply with voice message isn't available on iPhones
All of our iPhone users are unable to select "Reply with voice message" when receiving a call. This article shows that the option should be available. The only options are to answer or decline the call.https://support.ringcentral.com/gb/en/app/message/mobile/replying-with-a-message-for-incoming-calls-in-the-ringcentral-mo.htmlbased on support the option is only available on Andriod, please include IOS users
5 votes -
block calls automatically if the calls coming in is not registered on his contacts
cx would like to have a feature that will block calls automatically if the calls coming in is not registered on his contacts like on his apple phone
2 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
Send Google/Apple Maps Links via SMS
Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings people to the wrong location so it's easier to drop a PIN and share the actual hyperlink to the meeting location. See an example below.
2 votes -
Call queue setup
Need to have an option to change how we setup a call queue. As an example, we activated a call queue by selecting Call Queue Managers. After we activating, we want to have an option to change from "Call Queue Managers" to Email address and vice-versa.
1 vote -
Using Fax From Field in Ring Central
While creating a new fax every users gets a drop down on their ring central where they can select a number that they want to use for sending Fax .Mostly users select their own primary number but in some cases they are required to select a different number which is dedicated to the entire office for sending Faxes .If the user selects any other number other than their Primary number and sends Fax then it is also updating the Fax number under outbound calls/Fax section on Ring central Admin side.So if my Primary number is 555-555-5555 but while sending Fax…
6 votes
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