12915 results found
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Add Malta MVP GO
The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.
2 votes -
Option to backup the config on service web
We need the option to backup the configuration on the service web portal.
5 votes -
I need to set the maximum number of callers in a queue to 2
The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.
3 votes -
Voicemail recording capability to Message only Extension
Customer want to have the Voicemail recording ability to message only extension
2 votes -
Allowing Emergency numbers or hotlines in France to work on the Mobile App
Some users were on the go and as of this moment calling Fire Brigade or Dialing 18 using the RC mobile app service is still limited in France
1 vote -
fax recipient during business and after hours
it would be useful if we have the option to setup a fax recipient during business hours and after hours not only just one fax recipient for both, we have 2 users dedicated to receive faxes one for business hours and one for after hours.
2 votes -
How to see user session locations, active apps.
I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.
1 vote -
Option to remove call queue number as an option on outbound call for users
Option to remove call queue number as an option on outbound call for users
5 votes -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
15 votes -
What happen to the text icons I hate this new version and even my company is looking for new provider. They hate new video RC it sucks t...
...he other one power by zoom was the best. Text icon
1 vote -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
2 votes -
identification on the desk phone if its a Fax or call
When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message
2 votes -
Edit or customize the results section on call logs at SW
Has an option to Edit or customize the results section on call logs at SW
1 vote -
Capability to give access to SMS that the SMS recipient is receiving from the Auto-Receptionist number to other users in the account
This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.
4 votes -
- cx needs an option an in the online account or app to make the personal contacts centralized.
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
- cx needs an option an in the online account or app to make the personal contacts centralized.
5 votes -
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
7 votes -
Text messaging feature to be a way of supporting customers.
Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.
1 vote -
Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'
Two Party Consent' or 'All Party' states, which prohibits recording of a call without the consent of all parties to the communication before recording the conversationfor RingCentral users whose line of business that are heavy on outbound calling and needed the recording for quality, training and review purposes
4 votes -
Sync desk phone status to RingCentral app
Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
15 votes -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes
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