11957 results found
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SharedLine Extension to be added on Call Queue
Ability the add SharedLine License to a call queue to ring simultaneously.
3 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes -
Restrict inbound calls to limited extension that is used for paging
It is useful to prevent unwanted paging without unauthorized people being able to page.
5 votes -
Export Specific User Extensions
I'd like some help with exporting specific users based on extension and number only
1 vote -
Personal Attendant for inbound calls
If an inbound call is not answered, we should be able to have the option to either leave voicemail or to choose to forward the call to a call queue of other employees that could assist the caller.
1 vote -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes -
Selecting multiple call queues
In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
1 vote -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
12 votes -
Multiple input or uploading of number list for blocked numbers
Why is it useful?
• It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers.
Who would benefit from it?
• It will benefits the admin users as it will ease the process.How should it work :
• The current process : user copy & paste or type each phone/tel number to the input box of blocked calls Tab under Screening, Greeting & Hold Music.• The idea:
- User can upload a file (the list of numbers in excel or csv) or type mutiple…1 vote -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
23 votes -
Voicemail reads status
Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like "John Smith is 'Out of Office', leave a voicemail?" or "John Smith is 'In a meeting until 3:30'. Leave a voicemail?"
1 vote -
RC phone company contacts
The RC Phone should show the phone number too not just the extension number
1 vote -
Wants to have a package or an executable file for RC APP Print to Fax Feature
Should have at least a downloadable executable file for batch installation
1 vote -
SMS Automatic Appointment Confirmation
It would be very helpful to have an automatic appointment reminder and confirmation thru sms that we can send to our clients.
3 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
152 votes -
Create a Contact Category or have the ability to View More Contact Info under Contact View / Or
I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact.More specifically, under Quick View or Personal. I work with insurances direct contact and handle patient calls. It would be helpful to know who I am speaking with.OR if we can have the option to create another Contact Category and assign them to our added personal contact that would suffice. Thank you for your time and consideration!
1 vote -
Add shared calendars for Office 365 sync integration
Allows users who manage public calendars easier access for Ring Meetings
1 vote -
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
6 votes -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
33 votes -
Ability to search on sites under common area phones
Currently under phone system - phones and devices-common area phones. If you click on filter and select sites there is no search bar.The ability to filter on sites is available under phones and devices- users phones
1 vote
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