12915 results found
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Key press will route directly to an external number without adding licensed extension
Want to be able to choose key presses and route directly to an external number and call go to voicemail if the customer/client will not dial any numberI don't want to add a different licensed extension for this feature. I should be able to route the call directly to an external number once the customers/client will press the key that I will assign to the external number
1 vote -
Sync contacts from desktop app to desk phone
Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450)It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk phone.
20 votes -
Remove call queue on the presence
On the current presence of the phone (VVX 450) its showing both the users and the call queue that I am added. I wanna be able to remove the call queue/group that I don't want to see and add the ones that I want to show on the deskphone Currently its showing that call queues are automatically added on the presence once you are part of the queue and for that call queue to be removed I need to be removed on the call queue
3 votes -
Microsoft Office 365 Government - GCC High
Customer said, "We migrated Microsoft tenants from commercial to GCC-H and now we can no longer connect RingCentral App to Office 365 for calendar and contacts integration."This new Microsoft feature might still not be supported in the RingCentral App.Some Dev Team members said, "looks like MS side issue.""Looks like this is part of the RingCentral Gov compliance requirement, wondering if this is part of the product roadmap already? Any plans on this? https://learn.microsoft.com/en-us/microsoftteams/plan-for-government-gcc-high
6 votes -
Delete Uncompleted Device Order
Did not push through with the device order but it still generated a purchase order. Please add an option for us to be able to remove the uncompleted device purchase orders.
1 vote -
Allow customer admin to disable Room Phone Line add-on incoming PSTN calls
Current customer with Rooms POC in progress asked this question; Impacts all customers with Room Phone Line add-on licenses. SIde note - this is also an issue for my tester account, receiving multiple spam calls to my demo system daily.
1 vote -
Show User Phones under Emergency Response Locations
Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.
1 vote -
Sync profile photo of User using main company number as SMS ID
We need to have the profile photo synced whenever we send SMS using the same number. Support advised that this is working by design, but it would really benefit us in determining Users who send SMS using the main company number.
1 vote -
Allow for integration with enerflo for solar sales.
I'd love to be able to call my customers.
1 vote -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Turn off monthly ACR notification and change its working
- cx ask if there is a way to turn off monthly ACR notification
- cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
6 votes -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Disable Call Waiting and "Drop caller" instead of send to voicemail
Hello,Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal.Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone and you the recepiant of the call would here a beeping on your line.Fastward to RingCentrean and now we have this great powerful VOIP system, exepct they left out allot of basic features that have been around since 1800's such as busy signal if the user is on the phone.So I plead with RingCentral and the…
3 votes -
Add a badge to Cloud Office icon on Task Bar to show status
I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.
2 votes -
Sync the status of the user from service web ( my extension) to the the user mobile/desktop app
Business owner to easily monitor his/her employees
1 vote -
Allow RC AU Account to call using Blocked Caller ID to call AU Number
Allow RC AU Account to call using Blocked Caller ID to call AU NumberRC AU Account cannot use blocked caller ID number when making outbound calls to an AU number. The call gives busy tone onset of the call. Call is not hitting system call log.
2 votes -
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
1 vote -
Want to upload unassigned bulk contact maximum of 350
customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page
2 votes -
Admin no longer need to Enter user password to change the pin
Customer is requesting that Admin can update the user pin with/out entering the users password
1 vote -
Published Mobile Contacts to Show on a Desk Phones Corporate Directory
When a users mobile contact is set to be published in the Corporate Directory, it should show not only on the RingCentral App but also on desk phones provisioned via assisted proovisioning.
3 votes
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