12570 results found
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Extend the date range for Inbound and Outbound call logs
To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.
4 votes -
Bulk Assign Inventory Numbers
Since we have multiple sites on our account it would be nice to bulk assign inventory numbers to Auto-Receptionist numbers and then change the site the number belongs to. It helps organize all the numbers on our account.
1 vote -
Increase SMS Allocation
Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
7 votes -
Option on the mobile app to set the default text ID
To have an option to set the default text ID on the mobile app
4 votes -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Ring Central app integration with Recruit CRM
To be as efficient as possible, we need our chosen VOIP phone system to integrate with our CRM system. Can Ring Central do this? If so, how long will it take? If not, please let me know asap
1 vote -
Main number will received a call and voicemail without using the direct extension
The main number they want to have a setting to receive a call and routed it to voicemail without routing the call to any extension
3 votes -
allow overlap of 2 different rules
custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers.our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
2 votes -
Remove Ring Central Advertisement on Forwarded Texts.
When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
4 votes -
RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in order to see their support cases.
3 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
Track logs for timeclock purposes
It would be good if we could track login, logout, lunchtime and brakes of the users. mainly for timeclock purposes
2 votes -
In Call Handling be able to choose the call order between desktop/phoneapps as well.
Otherwise your phone and computer begin ringing at once and it is very disturbing. If i can defrentiate between app and deskphone, why not between apps as well?
1 vote -
Unlimited amount of text notifications to an extension or queue.
Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibility to our support desk.
2 votes -
Allow Presence line call routing or forwarding back to originating extension
An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be routed or transferred to the originating extension.
6 votes -
Option to view extensions with no activities in call logs
Option to view extensions with no activities in call logs like a button or included on the filter button
1 vote -
Add Person to multiple Call Que in once
Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks
15 votes -
reservation message function
please add reservation message functionfor example, in advance i wrote something to be sended. by the way from not now, i hope to send message on the time i want
1 vote -
Porting in Local Number from US Virgin Island
Porting in Local Number from US Virgin Island
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote
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