12915 results found
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Customer wants to add fax forwarding
Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.
11 votes -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote -
Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...
...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
30 votes -
increase volume for Yealink deskphone
it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.
3 votes -
Restore collapsable message pane
The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!
10 votesOur product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…
1 vote -
Add Offline status to User with Extensions filter
This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details
1 vote -
Group chat "Teams" feature in RC Phone app
Please add the Teams feature in RC Phone app just like in RC app.
1 vote -
Presence feature. Need the ability to answer a call after it was forwarded to another extension.
The presence feature is set up for users 1, 2, and 3.
User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.
1 vote -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes -
Able to create ring group for App and Desk phone
Please have the capability to add ring group for app and desk phone as of now we can't create ring group for app (mobile/desktop) and desk phone there is no option for app (mobile/desktop) to tick when creating ring group
10 votes -
Use Do Not Disturb with Focus on macOS
Please approve this feature Use Do Not Disturb with Focus on macOS devices, This feature is only available or implemented on mobile devices, we want to have the Use Do Not Disturb with Focus on macOS so that we do not need to go back and forth of the RingCentral app to enable the Use Do Not Disturb with Focus on for macOS devices.
3 votes -
set the number of minutes that the call can be forwarded to external number
Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings
1 vote -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
27 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
10 votes -
Georouting inbound calls based on caller's NPA-NXX.
This can already be accomplished via custom rules, but would need to allow users to add values in bulk by allowing them to Copy + Paste values separated by commas in Custom Rules. RC currently forces users to add each value individually.Here is a link to show you how Dialpad does it. Dialpad Georouting process
1 vote -
2-factor Authentication increasing the number of seconds in entering the code
Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.
1 vote -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes
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