11957 results found
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On the call section : all phone calls list to get Company name displayed on the screen
it would be useful to keep in mind from which company the person is calling from and directly recover who they are
1 vote -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
I want the ability to ignore calls coming in on a call queue
Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?
85 votes -
Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member
It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members
1 vote -
Indicator in Admin portal to see if number is SMS enabled
Please add a way in the Admin portal to see if a number is SMS enabled or not.
4 votes -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
10 votes -
RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
26 votes -
Call logs that include transfers
Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisation, we cannot see that detail currently. All we can see is that a person called and was on the phone with someone on teh main line for a few seconds, then the call ends.
6 votes -
Call barging
To allow multiple users at a time to barge on the call
2 votes -
Option to give call log access to only users thata re part of certain call queue
Option to give call log access to only users thata re part of certain call queue
1 vote -
Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
9 votes -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
2 votes -
ADD FEATURE IN HUD TO RECORD MONITORED CALL
Cust requesting to add a feature where they can monitor an agent on a call and record straight from the HUD.
2 votes -
Phones that help people with hearing disability
Phones that help people with hearing disabilityGet and test a phone that can help people with hearing disability
4 votes -
ALLOW USERS TO ADD THEMSELVES ON A CALL QUEUE
Admin wants to empower users to ADD or REMOVE themselves in a queue/s from inside their very own idividual user portal rather than the admin having the sole access or responsibility in adding or removing members.
1 vote -
Universal MVP installer for MacOS
Customer has a large installation of MacBooks with various chipsets - Intel, Apple M1 and soon Apple M2. They are requesting a universal installer be created so they don't have to know what chipset the MacBook is running. This makes pushing out software updates extremely time consuming and frustrating. They have stated that RingCentral is the only software vendor that does not have a universal installer for MacOS.
1 vote -
Create a profile allocation in RingCentral App for multiple users
Profile allocation in RC App
3 votes -
Resizing of the App
Can we please have a way for the app, if resized, to maintain the size instead of resizing all the time when you toggle between functions. Thanks.
1 vote
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