11957 results found
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Ability to toggle private chat feature among team members/users on and off.
Private chat among team members creates unnecessary conversations not pertaining to work-related content. A reduction in this can help increase productivity and help support a team environment.
1 vote -
Provide notification that call may be monitored, only in states that require that.
This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.
1 vote -
MVP: [SMS] feature allows you to un-send messages: like whattsapp
Whatsapp is planning a new update that will let app users recall or revoke sent text messages, as well as edit texts after they have been sent.Pressing and holding on a sent message within the iOS version of WhatsApp now includes two new options in the small menu.However, there is a catch: you can only revoke messages that haven't been 'seen' by the receiver. But hey, that's still handy! Especially for those times of IMMEDIATE regret.
1 vote -
MVP: [messaging] when Glip message is deleted, also delete mobile notification.
MVP: [messaging] when Glip message is deleted, also delete mobile notification.When mobile notifications are enabled (android and iOS) : upon deleting a particular Glip message, the corresponding mobile notification (android and iOS) may still still visible. Said mobile notification often contains a portion of the original Glip message, or the full glip message.This may not be possible, but it seems like a good idea.
1 vote -
MVP: [messaging] "Self-Destructing Messaging" feature.
Chat history can be convenient, there are some conversations you don’t really want to save. This is where self-destructing messaging apps come into play. (e.g. snapchat). These apps automatically destruct messages when they are read or after a certain period of time, that you get to decide. The idea here is the ability to send a Glip message using a "Self-Destructing" send button. The Glip message would be auto deleted after x amount of time.
1 vote -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
8 votes -
User definable message retention
We would like to have the ability to set message (for RC Messages) to a user definable period (12 hours). Our current options are 30,60,90 days or perpetual. We want to be able to do this to dissuade people from using messages like email which greatly complicates public record requests when messages is used for non-transitory messaging. Having the ability to keep messages from lasting aligns it to transitory use very well.
1 vote -
MVP Desk Phone License With No DID
Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.
19 votes -
allow auto reply sms to work in call queue
when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions
2 votes -
Add more details on specific account changes for email notifications to the main superadmin
Please add more details on specific account changes for email notifications to the main super admin. For awareness of the main super admin, if changes are made in the account, he should be notified in detail, e.g. Ext 7003 reset his own password
1 vote -
Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
29 votes -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
3 votes -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
31 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
Blocking of chat messages
Manage a block list for chatting:Notification if you want to allow or accept a person's chat.
2 votes
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