12915 results found
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empower call queue
when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status3 votes -
Add reporting for use of specific extensions (like message only extensions)
We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to another extension by choice in RingCenteral, or alternatively is forced to go to a message only box
12 votes -
The ring central app does not display incoming calls properly
The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue since the APP was released!
1 vote -
Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
2 votes -
Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
5 votes -
Receive a notification alert when a certain number or number series becomes available
Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
8 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
23 votes -
Remove email notifications to the users when adding or remove users in call monitoring.
Can we remove the notification email sent to the user when I add and remove users?
1 vote -
Notification alert when a certain number or number series becomes available
There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
1 vote -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
8 votes -
Multiple group managers
Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?
1 vote -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
8 votes -
Have the capability of answering 2 calls coming from the main company number going to a specific extension at the same time.
This will help the extension to answer to 2 calls from the main company number at the same time.
1 vote -
export old SMS and voicemail
Client is requesting to have and option to export old SMS and voicemail.
4 votes -
Option to remove the red button notification in the RingCentral app
Option to remove the red button notification in the RingCentral app
1 vote -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
7 votes -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
8 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes
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