12284 results found
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RingCentral App: Ability to Turn off Task Notifications
Using Tasks on the Ring Central App, is there a way to turn off the notification every time someone completes? If we have a number of people on the task, The task actually gets lost due to the number of notifications
1 vote -
Shortcut for 'Do Not Disturb'
Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better
1 vote -
RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
3 votes -
have the abillity to intercomm using mobile app
it would be nice to have the ability to do intercomm using mobile app and receive intercomm msg while on a headset and not on speaer mode
2 votes -
Ability to make /change /edit custom rule within the app
It would be a lot easier for any user to create a custom rule inside the app without logging into the portal
4 votes -
Transfer Contacts from desk phone to App
I add them to my physical phone contact list (not my cell phone). I want that list to go to other phones and app
1 vote -
Ability to See Queue Call Acceptance in Admin Portal
It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
3 votes -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
13 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes -
Ability to Paste Contact Names Into New Text Message
We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn't preferable for a text going out to 100 contacts
2 votes -
Include Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound calls On Service Web's SMS Logs
Admin Web has 2 features that support can check if the account is reaching the limit for int'l and paid outbound calls.Daily maximum for int'l and paid outbound calls
Monthly maximum for int'l and paid outbound callsThe request is to include these 2 features to be added on the SMS Logs on the Service Web.The feature should show the following:What value is currently set as Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound callsCurrent counter for both Daily and Monthly maximum for int'l and paid outbound callsLast updated at: (date and time…4 votes -
System downtime reports
System downtime reports would be helpful after power outages, server issues, internet issues.
4 votes -
Automatic Call Recording (Specific RingCentral Number)
Requesting to enable automatic call recording on a specific RingCentral phone numbers
4 votes -
I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on
I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call
2 votes -
Collecting customer feedback after a call or X amount of calls in the day
RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that has the feedback feature "on" , to ask the customer to wait after the call ends to stay for a brief survey. Either an automated satisfaction option of scale to 1 star(poor) to 5 start(best) with option to record a brief "voicemail feedback" if customer/caller chooses, such recorded feedback could be assigned to a mailbox email of a RC…
2 votes -
show call logs on call presence
Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.
15 votes -
Outbound call recording anouncement
Ability to turn off call recording anouncement when pressing *9 for personal phone calls.
4 votes -
RCV BAM (Bot & AI Model)
As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…
5 votes -
Automatic Location Support for Cisco 8851
Davey Tree company has 900-1000 8851 phones they would like to reuse and that phone is not on this list currentlyhttps://support.ringcentral.com/article-v2/Nomadic-911-Automatic-Location-Updates-Overview.html?brand=RCUS&product=RingCentralMVP&language=en_US
5 votes
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