11957 results found
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Show Message has been deleted
When in MVP a chat message has been deleted, this should be visible to users in the chat that a message has been deleted.
1 vote -
Show Company name instead the first name and last name under Personal Contact
Will not show company name under contact just first and last name
6 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
Poly Savi 8200 on RC Phone and RC App compatibility
RC App and RC Phone App on desktop is not compatible for the Poly Savi 8200 headphone, we are hoping to add this in the future as additional headphones to work on RingCentral desktop applications.
2 votes -
Bring back HUD manual rearrangement of user contacts
Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
2 votesPlease enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab. -
when sending fax from profile contacts the default number should be fax number instead of primary number
when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number
4 votes -
Desk Phone Forwarding - Call Logs
We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.
1 vote -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
56 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
11 votes -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote -
Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Dialpad stay on top of other windows
The dial pad should have an option to stay on top of all other windows (stay in the forefront). It is frustrating when you're in a call and doing other things and you have to bring up the dial pad window again to do a prompt or mute/unmute, etc. If there was an option to be able to click to other windows but the dial pad always stayed on top that would be great. I would make a button to pin the dial pad on top while in a call or unpin it AND have an option in settings to…
2 votes -
The same audio/microphone connection source for app and deskphone
The customer wants to answer the call in the RingCentral application, but wanted to use the headset connected in the physical phone. Option to use one audio input for the RingCentral application and deskphone.
1 vote -
assigned Super Admin will not see the call logs of other Super Admin
assigned Super Admin will not see the call logs of other Super Admin
2 votes -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Forward to another extension when DND is enabled
I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
10 votes -
create a group that contains multiple groups.
is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509
1 vote -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
5 votes -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Report of mobil app user log in
get a report on who is logging into Ring Central app
1 vote
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