11049 results found
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Troubleshooting - save logs more than 48 hours
Support technicians always asked for call samples/logs that occured within 24-48 hours because they will no longer show on the RingCentral records. This is causing delayed resolutions to multiple issues that are being experienced by the users.RingCentral could have the logs to save logs that are more than 48 hours to troubleshoot the cause of the issues reported on the calls.
2 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
Money ring tone like it shows in notifications
I would like the money ringtone to sound when my phone rings with a business call from my forwarded ring central account. It is available for notifications but not for a ring tone.
1 vote -
Scheduling agent in Queues
Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week.Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's extension has the receiver of all calls to this queue. However this means that all voicemail will be in this extension's voicemail, not the Queue's voicemail. Therefore the message are not available to next week's agent or to the manager.Sending the voicemail through email is not an option because of the huge amount of data…
3 votes -
Add "Group or Queue Membership" to User details
It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.
1 vote -
Enable phones to call deaf persons on RELAYUK 18001
Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.
1 vote -
Allow monitoring on emergency 999/112 calls
We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the 80/81 live monitoring to support them though the call.Please could you enable this?Thanks
2 votes -
Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
14 votes -
Block inbound calls that are forwarded to the RC numbers
Inbound Calls to the RC numbers can only be filtered by the phone number and there is no way to stop receiving calls that are forwarded from another carrier.Hoping that we can have a feature that can detect forwarded calls and let users decide to block or accept them.
1 vote -
Add On-Demand Pre-recorded Disclaimer Option
I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
5 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
13 votes -
See scheduled meetings farther into future on mobile app
I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via the mobile app.
1 vote -
Alert Reminders
I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
5 votes -
Option to Edit Call Handling and Forwarding on user template
currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details
6 votes -
Hang up one party on a three way call
Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.
6 votes -
Receptionist HUD View
Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop phone call transfers. Just a listing of extensions, their status and the phone. The current Phone/HUD/Extensions list is separate for each user and there is no ability to set a "main profile/look" for ALL users as an admin. Plus for a big organization, that current list can be LONG and not a quick and easy view…
5 votes -
When forwarding a call, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.
15 votes -
STIR/SHAKEN compliance for Canadian RingCentral customers
It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…
3 votes -
Add URI Scheme to rcapp:// to bring up SMS Conversation
There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>.RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? https://developers.ringcentral.com/guide/basics/uri-schemesI strongly feel that RC needs to be to expose the complete functionality of the RC app via a complete set of URI schemes. Its a win for everyone.URI's make for an easy way to more seemlessly integrate RC & its feature set into customer environments. URI's don't require the end user to be a coder. The more heavily RC is…
5 votes -
Allow call queues to ring extensions who only use Mobile Application
Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.
1 vote
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