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10496 results found

  1. Recovery or Holding of Deleted Extensions and Data

    Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Disable file sharing by default

    Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.

    4 votes
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  3. Change the color of the "green" available light/icon to a brighter shade

    Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see

    3 votes
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  4. Make the service portal mobile-friendly

    (service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.

    2 votes
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  5. Need the ability to paste text without style.

    In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.

    2 votes
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  6. Park a call across federated accounts

    My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes
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  7. Add a way to see if a call queue had VM on the Phone

    For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes
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  8. a way to restrict what devices the phone app can be installed or used on?

    a way to restrict what devices the phone app can be installed or used to

    2 votes
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  9. email notification for incoming calls & outgoing calls & miss calls

    we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

    8 votes
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  10. I would like to see the Time Zone for the out-bound call I am making.

    I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code entered before entering the rest of the phone number. This would really be a big assist to our company. Thank you in advance.

    5 votes
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  11. Add Contact Profile Photo in the Windows App and Android App

    I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    4 votes
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  12. Add Fingers Crossed Emoji

    It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes
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  13. RingCentral App Contact Management Option: Remove a Guest or Block Email Domain

    SFDC case number 13604731https://rc.lightning.force.com/lightning/r/Case/5002H00001KqZopQAF/viewcompany: ATLASRC Video Pro AU UID 753873044Current Total MRR: FreeCompany ADP Link: http://adp.glip.net/person-new.html?person_id=56795139

    12 votes
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  14. Ability to turn off "What's New" Promotions

    My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.

    3 votes
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  15. TXT Messaging on Auto Attendant Prompt

    It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes
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  16. Force caller to hear entire IVR menu prompt

    Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…

    2 votes
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  17. Allow Users to log into more than one hot desk phone at a time

    We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Add an option to keep RingCentral App in Front of all windows

    Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Start an on-demand call recording through HUD

    It would be helpful to start an on-demand call recording within HUD. Already we can monitor calls through HUD, it would be helpful to have recording controls in the same place.

    1 vote
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  20. Ability to show a Subject/Topic at the start of a message

    It would be good to have messages that allow for Subjects and then Contents. Reason being it allows for much greater understanding of the message content when searching for it in history.

    1 vote
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