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  1. Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral Platform.

    3 votes

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  2. Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm missing something Mobile Notifications are either all on or all off as opposed to having the ability to control notifications per Team.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.

    1 vote

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  4. The contacts list columns are not customizable. The current design is limited to display contacts by first and last name, only, with phone number displaying below the name. I'd like the ability to customize the view so that I could display by company name with company representative's first and last name also displaying as well as phone number. For those of us whose clients are other businesses (e.g., I have a bookkeeping service that caters to small businesses), this is a better way to view the contact list. My workaround for this limitation is that I place the business name…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Ability to change or customize the Play Announcement

    3 votes

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  6. Need shared lines on mobile devices and softphones - Zoom has this feature.

    6 votes

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  7. Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text messages sent to our main number directed to a call queue that alerts our help desk to the message. Previously, someone could use the (now legacy) RC Phone app to sign in as the call queue extension and access the messages to either respond or delete them; it was also the only way…

    7 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  8. Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to the right person.

    2 votes

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  11. Would like to add click to call widget.

    1 vote

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  12. As any 2FA mechanism it can harden the information shared within our Glip accounts and teams and it can prevent someone who guesses or brute forces our username/password to access this information. It can also a great marketing feature as a part of your product's expansion to Europe, while been one step closer to compliance with regulations like the GDPR. An other reason of applying this feature is that other major communication software/SaaS/PaaS already include it in their infrastructure's free plans (i.e. Slack).

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. For Emergency address information, some customers rely on their own address data that it collects through the customer contract so the information that is collected through service-web is not needed.

    1 vote

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever.Maybe integrate into avatar icon - with long press or something???

    1 vote

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  15. In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…

    15 votes

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  16. A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.

    5 votes

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  17. It would be great to have the option of replying to any message on Glip and starting a sub-thread. Right now, the only option is to reply to tasks or to quote a message and use that as a way to reply. Having the option of creating sub-threads would clean up the chat a bit and would also help to keep all pertinent messages together so that we don't have to go scrolling through to find all the pieces.

    29 votes

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  18. We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.

    3 votes

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  19. The idea is about getting a feature where our system will be smart enough to count the number of pages attach to fax. This will avoid customer in resending faxes only to find out that they exceed the maximum number of pages can be attach when submitting fax.

    1 vote

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  20. Export Calendar Items

    3 votes

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