12558 results found
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Email to fax - failed responses for errors
The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.
1 vote -
Make the minimum password length 12 or more characters
This would assist in preventing bad actors from accessing the system and ensuring tighter security.
8 votes -
Bulk Text Messaging To Alert All Clients At Once
As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.
4 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
Ability to remove number from an existing group SMS
SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com
3 votes -
Remove a contact in a group message
When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
2 votes -
Remote Dialing of Desk Phone
The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the ability to be remote controlled from a computer, Sysco has teh same functionality. It would be nice if the RingCentral computer app offered the functionality rather than having to incorporate a headset.
2 votes -
Limit the number of voicemail messages allowed
We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox is full (at the 40 limit), we want them to get a message that the mailbox is full.
1 vote -
Disable Third Party Apps Jupiter Desktop
Disabling of Third Party Apps Access in Jupiter GUIAdd a new right “Disable Apps” in service web that triggers/ removes the “Third Party App Access” entirely from the Desktop App (GUI)
5 votes -
Voicemail notification on Yealink 48S phone
Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.
1 vote -
The Call Queue Member becomes unavailable when in a meeting
Call Queue Member becomes unavailable when in a meeting
1 vote -
Allow number inventory move to unassigned extension
In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.
4 votes -
Desk Phone presence
give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.
14 votes -
Auto created contacts from chats with AI identification
The idea would be to use AI to improve contacts management and people efficiency... One thing I have found difficult since I joined RingCentral is to remember all the names and what people do as I have met so many people...IF when I chat with someone MVP could suggest and automatically create a contact I have been "In contact" and put a note of what we were talking about (like when you send a text and apple highlight and suggest to create the contact if it see a name). And then I could also go back to it and change…
1 vote -
Customize Default Statuses for RingCentral Desktop/Phone App for Company wide
Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
2 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
46 votes -
Show the license type for numbers in the inventory
When looking at the number inventory you are unable to see whether the numbers are associated to MVP licenses or are additional local/ international numbers. Please make it easier to understand which license type these numbers are. For example one customer looks like they have 287 numbers available in the inventory but only 1 of these is actually an additional local number.
4 votes -
Option to remove cost centre as a number is put back in the inventory
As CSMs we see a lot of customers getting confused when they unassign a license and move it back to the inventory that it's not then available to be assigned to some users due to the cost centre associated with the number. Some customers do want numbers to remain attached to specific cost centres but to help with this it would be great to have an option when you move a number back to the inventory to have the ability to reset the cost centre so that it can be used for any user
4 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Option for Shared Voicemail feature for BT accounts
Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.
3 votes
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