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9677 results found

  1. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote

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  2. We're growing and need more than 10,000 contacts

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  3. ADD fax preview before sending the fax and cover page.

    27 votes

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    Planned  ·  4 comments  ·  Fax  ·  Admin →
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  4. Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!

    3 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  6. ...ss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.. Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.

    2 votes

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  7. To have more email accounts permitted to send fax via email.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.

    2 votes

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  9. Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer looks through the call log and views the missed calls. an indication confirming it as a robo call would be a great feture to add.It would help customer identify if they should call the number back or not.

    8 votes

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  10. While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.

    5 votes

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  11. .In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.

    1 vote

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  12. When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature

    1 vote

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  13. It will be useful to have the ability to print a text message log

    15 votes

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  14. the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender

    13 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  15. As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.

    3 votes

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  17. Customer wants to have a feature that user can block a text messages from a 5 digit phone number

    16 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  18. 17 votes

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  19. To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.

    9 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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