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10652 results found

  1. Fix Custom Rule Issue for Call Queue Members

    Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Automate the provisioning of TAS Bypass Numbers

    Enable customers to self-serve the addition of TAS Bypass Numbers in Service Web. When a Direct Number is added to a user, present a checkbox to allow them to select the number to be conditioned for TAS Bypass. The system would then auto-provision (condition) the number. The system/portal should also visibly indicate which numbers they have conditioned for TAS Bypass.

    9 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. power dialer program, such as phone burner.... auto dialer to call imported client numbers

    5 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Account wide Speed dials

    System wide Speed dials, AKA: Company Contact information.
    - Uploaded from a flat file
    - Destinations can be external or internal (page groups, VM Direct, etc.)
    - Name/number searchable from Corp directory
    - Dial from Any device or DL (soft client or hard phone)
    Short dial code or ext # assigned to each Speed dial (8801 = ABC Cabs)
    Ability to insert Pauses, 1 to 5 secs
    Ability to send * and # keys

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Add an audio tone for calls being transferred

    My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.

    132 votes
    Planned  ·  27 comments  ·  Admin →
    How important is this to you?

  7. With Multi-site feature, need ability to rename Main site from 'company'

    From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Allow Call Recording Notification To Be Customizable Per Queue

    We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.

    3 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Caller ID Name Display on User Extensions End

    Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Display our company logo alongside Caller ID to outgoing call recipients

    This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  11. Text from the same main user number

    we are unable to text from the main line

    377 votes
    65 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  12. The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

    Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Customize Conference Line Greeting

    A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. We wish our devices to "ding" when a call is placed on park until someone takes the call.

    Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Schedule Meeting Using Default Mac OSX Calendar with RingCentral

    Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.

    11 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  16. Add BYOC numbers as Unassigned Users

    The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Voicemail Ringback

    Call the user with a prerecorded message alerting them they have a voicemail waiting.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Include voicemail calls in call log

    Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Turn Off On hold music globally for Ring Central Audio Conference

    Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Send email confirmation after you have sent a text message

    Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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