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10496 results found

  1. Permit ability to block external callers from calling to Limted Extension

    Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Warm Transfer/ ask first - as only transfer option

    enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Ability to duplicate/copy a calendar event.

    To the right of a calendar event where you give the options Edit, Show Conversation and Delete, it would be great to have the option to duplicate the entire entry. I have to schedule multiple events each day for the warehouse. Every entry for the same team contains the same info except a difference in the job name which we place in the Event Title. I would love to be able to duplicate an event so it shows the same team, title, date, time, color, etc and then simply edit the title. Instead I currently have to create a new…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Super Super Admin Role

    The super super admin role should be movable from one extension to another

    12 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. When All Members Are Unavailable Routing Options

    As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Add support for Proxy Authentication on Windows

    Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    19 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
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  8. New user permission so they are unable to switch their Caller ID from what is set

    This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Editing RC meeting as a delegate (on unified app)

    we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Check Network Connectivity Through the App

    RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a separate app which we could download to check on the end users device. It would be easier than checking each IP individually for possible restrictions in the gateway device or the device itself.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Requesting feature to lock the settings of Polycom phone

    Requesting feature to lock the settings of Polycom phone

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Open/View Cases from App

    Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Notification via call to an external number for new voice mails

    Use case: Patients leave voice mail to the extension of the doctor on call. Doctor may or may not be running RC app on the phone. Need a way to notify the doctor, by calling the doctor at the mobile number and at least announce there is a new voice mail.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Add option to dock the app somewhere on screen.

    Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Option for outside US customers to be excluded in content blocking of SMS carrier.

    under certain circumstances, customers operating outside the US should be excluded by the US Federal Law prohibiting certain content that should be used as to why the customer is having issues with SMS.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. RC Support should have the capability of retrieving number/s from a disabled account

    RC Support has the capability of retrieving number/s from a disabled account

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Autocorrect

    Autocorrect for the RingCentral Desktop app (I'm on Mac). It would benefit everyone...it's the only app on I have my computer that doesn't autocorrect, which is a pain while using Glip.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Alert for when someone is on hold for extended time

    It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Text Message Signature Line

    I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam

    37 votes
    Future Consideration  ·  11 comments  ·  Application  ·  Admin →
    How important is this to you?
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