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  1. It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.

    8 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. I want to do this when I run into issues and doing some test

    1 vote

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  4. Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.

    20 votes

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  5. Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.

    16 votes

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  7. It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.

    7 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  10. I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    33 votes

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  12. People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for someone to have the ability to place or receive a call through the app, hear the caller, and be able to type their responses and have that response read back to the caller.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!

    1 vote

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  14. We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications.We suggest not including any of the voicemail content if a user selects notification only. A user may want to know of arrival of a voicemail, but not expose the voicemail content in insecure email environments. Some environments may have callers who might may occasionally leave confidential information in voicemails. To prevent accidental exfiltration into public email these users will disable "Include attachment with email". That switch only controls attachment of the audio recording, the Voicemail Preview…

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  18. It would be helpful to be able to print out texts, as I text my parents in order to have a record of exactly what was said.

    14 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  19. This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.

    6 votes

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  20. This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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