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10653 results found

  1. There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue.Right now, the only option that I have is to send the call to voicemail.

    10 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. when turning off the member status on a specific call queue it wont affect the other call queues the member is part of

    1 vote
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

    14 votes
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  6. Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Users are not aware that CNAM does not work on all end-point especially a mobile phone.Users could have been prompted on initial login and link them to the article number 11592. This should help correct the users expectation regarding the CNAM.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdfRingcentral could have a prompt or notification that will advise users that the SMS did not go through due to the above mentioned.Ringcentral could also have the information about the prohibited words under the Terms of Service.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic extensions names to show up in the directory to be called. This is post go-live so the accounts have already been made and can not use the method that is provided for making the accounts in bulk activation/editing.

    2 votes
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  11. I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…

    1 vote
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  12. Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.

    17 votes
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  13. I want to monitor Agents breaks Duration In the (Share Status)

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.

    9 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. It‘s useful to share video files from the camera roll. In many cases a video transports more information compared to a photo. Additionally the recording of a video directly for the chat should be available. All big messengers offer such features.

    1 vote
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  17. When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. experiencing the "different country number showing at recipient end when transferring call by blind tranfers only

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. There needs to be a feature that a missed call can show as a banner notification like text message does.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.

    25 votes
    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
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