12544 results found
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31 votes -
Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices
Hi,This request is being logged in relation to Case #15473439.We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics.We have been advised that this is because VoCoVo is not officially supported by RingCentral.Please can you support this and specifically address the issue above?
9 votes -
Changing Number Type
Customer would like to change the number type of the main number on the admin portal on ATT Office at Hand. Currently its grayed out to and set by default to voice and fax.
1 vote -
Auto provisioning with more Yealink phones
Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a huge benefit for alle customer's
4 votes -
Turning Off Text Messaging
It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
2 votes -
display company name instead of phone number when using sms
Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
20 votes -
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.
3 votes -
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.
2 votes -
Settings need to stay between sessions
Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the computer default instead of the user selected output.
5 votes -
Call Forwarding Pre-Announcement
Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded to Deana who is covering my lines until my return June 30th", then it connects the forward and goes to Deana.
7 votes -
Identify that a Call Has Been Forwarded to Recipient
Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way Deana knows the person originally called for me but they got forwarded to her.
12 votes -
Move the deleted digital line with a desk phone to unassigned instead of moving the digital line to the Number Inventory and the desk ph...
...one to unassigned when an existing user gets deleted. Currently when you delete a user you are only given the option to either re-assign or move the digital line associated to it to the number inventory.This process is separating the digital line from the desk phone that is previously provisioned to it and is really causing the customer a hassle causing the customer to just want to old way of doing it in which when you delete an extension the digital line associated to it just goes to unassigned along with the desk phone associated to it.
1 vote -
Please add slider bar for voicemail
We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
3 votes -
Show caller ID when someone calls a direct line
Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they call but with our old system when I would call my direct line it would show my full name, now with this new system only my cellphone number is displayed.
3 votes -
Moving Billing Item to anther cost center
The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.
4 votes -
Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes -
Add senders number to incoming faxes
External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.
5 votes -
Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
18 votes -
Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
20 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
6 votes
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