11458 results found
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Edit Message-Only Extensions
Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
1 vote -
Report robot calls and scams button
When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that hang up when I answer or leave blank voice messages. I am tired of manually writing down the time and number of the call to submit to RingCentral to research. Of which they just say "The caller hung up". Please give us a button to flag the call so you (RingCentral)…
3 votes -
Call Log - Enhancements
If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…
61 votes -
Text From Call Queue Direct Number
I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html) that you can log into a call queue, but this seems cumbersome. I wish to have the ability to text from the direct line of the call queues that I am a full access manager for. Thank you.
24 votes -
Have capability of using two ring central accounts on one device using the mobile app.
Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.
11 votes -
System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Add captions for phonecall
Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
7 votes -
limit selection of call from numbers in RC app
Please add the ability to control the phone numbers users are able to select as the display number under "call from" in the dialpad on the RC app
3 votes -
Parent control
There must be an option to control on every line from Admin user.
1 vote -
Block All Calls allow list should support internal extensions and site codes
The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.
11 votes -
Business Ring Central App does not block calls or text from the app . WHY?
If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.
3 votes -
Reset Password Option for by one push button
Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
2 votes -
Show image preview before comment is sent
So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.
3 votes -
Export of chats in ringcentral for management to show names of individuals engaging in the chat and be able to pull up chats between dif...
...ferent members of the firm. Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.
5 votes -
Allow users to see all events for the last day of the month.
The "All Events" view will not allow you to see all the events scheduled for the last day of any month. The scroll bar on the side will scroll down past where the window ends, and will not display anything after that. This is a problem with both the desktop app and the web app.
1 vote -
Add ability to create Asana task from RC conversation
The outlook app for Asana is OK, it has the elements we need but in execution it lacks some features.
1 vote -
Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs
Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.
3 votes -
We would like to partition the corporate directory by site
We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 users in the contacts/corp directory
13 votes -
Add Home Screen with Favorites or HUD to Android and iOS app
currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.
7 votes -
Monitoring Impromptu Conference Calls
We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.
4 votes
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