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10232 results found

  1. Distinguish direct call vs queue call, and internal # from external #

    When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Ability to archive or store calls for up to one year

    In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this

    14 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Ability to reply to the New Text Message Notification

    If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Multiple Email address field

    It would be useful to have 2 email addresses available under the company contact instead of just one. The purpose of the 2nd email is to allow the user to be reached at an alternate email address, if needed,

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Add voicemail to text in french

    Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

    3 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Add Polycom VVX10 and VVX250 to be compatible with RC Persist

    Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  7. Allow saved settings profile.

    I notice that between logging off or using more than one style Ringcentral app; that the setting sill revert to a default. Toggle for headset controls turns off after logging back in as an example.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Ability to save custom message for Reply with Message feature

    Only Predefined messages are appearing and 60 seconds is not an enough time to create a custom one. Hopefully, they will have an option to save or edit Predefined messages for it.

    6 votes
    Under Review  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  9. Ability to hide entries in the directory

    Senior execs do not always want there numbers known to a wider audience

    12 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to download csv from License & Inventory Tab

    Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Remove the announcement to announce yourself when doing a conference call

    With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…

    24 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. On Admin side, status icons for both User and Phone on 'Users with Extensions'.

    While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if the associated phone is active.There is more than enough 'real estate' on the Users with Extensions screen to add an additional status icon - one that shows the state of the phone extension.The hover over text could then read, 'User Enabled' - 'Phone Enabled' - 'ATA Enabled' etc. depending on the unit assigned.This would allow…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Sharing a voicemail

    There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.

    11 votes
    Implemented  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Increase SMS character capacity from 1000 to 2000

    Increase SMS character capacity from 1000 to 2000

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Company-Wide Contact List

    It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…

    81 votes
    Planned  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Email to fax, let body of email be part of cover page

    It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.

    9 votes
    Under Review  ·  8 comments  ·  Fax  ·  Admin →
    How important is this to you?

  17. Release Notifications ahead of schedule

    When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Make Text Highlighting Actually "Work"

    In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that happens). It's impossible to select only a part of the number for the same reason. Double clicking works to select the whole thing, but this deviation from standard UI practices (and from the Classic version app behavior) is jarring.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Persistent presence 'dots' on Messages/Team chat/Contacts windows.

    Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.

    35 votes
    Planned  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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