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11079 results found

  1. Sort caller ID/outbound call selections by NAME

    Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number

    12 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. User Selectable Desk Phones

    We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. Read Receipt for SMS

    this is on all other software as Teams, Skype

    23 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  4. Schedule status change at certain dates or times

    It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).

    This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Have an emergency number available to be set as a backup when there is no power or internet

    There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  7. When logging into a meeting, allow the user to view themselves in the camera before joining.

    Similar to other competitors, this would allow you to adjust the camera, or yourself before joining and being viewed.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Customize popup notifications

    We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.

    30 votes
    Under Review  ·  10 comments  ·  Other  ·  Admin →
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  9. auomated option for calls to be forwarded to specific numbers

    right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. start minimized in windows

    Please make an option to run ring central minimized on start. It is more than annoying to have to see it load on the main screen every day. No other startup program does this and it does not help promote your product - it is a huge negative .

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Pin conversations so they remain visible even in 'Show Unread' view

    I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. RC app pops up automatically minimized when the call was answered by other user.

    Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...

    ...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.

    13 votes
    Under Review  ·  1 comment  ·  Admin →
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  14. The ability to turn off faxing entirely

    I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. Calls Sent to Voicemail Not Marked as "Missed Calls"

    You don't need to alert me to a "missed" call for those I intentionally sent to voicemail. Or at least give me a toggle that lets me choose if I want it to be listed as such.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Remove the "Always ring for at least 30 seconds before forwarding is completed".

    When enabling the Mobile App, the user can specify from "0 Rings / 0 Seconds" to "15 Rings / 75 Seconds". Why is there another default option for "Always ring for at least 30 seconds before forwarding is completed"? Currently this feature is giving us lots of problems. Every few days, we have users complaining that their mobile phone ringtones are delayed (they picked up on the 1st ring but the caller said the call already rang 4 times) and their desktop phone never rang although both should ring simultaneously because we always set our mobile users to "0 Rings…

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.

    Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Use RingCentral desktop app as an alarm in case of fire.

    We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that is exposed to fire or other hazard and not all company buildings). In previous "land line" scenarios, a predetermined number (e.g., 5555) was dialed which in turn triggered an audible alarm and alerted personnel to proceed to the muster point. Further, there was also a first aid response mode where those needing assistance could connect with first aid…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Add more filters to the All Calls page in the RC App

    We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral m...

    ...obile app. This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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