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11041 results found

  1. Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

    5 votes

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  3. Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    156 votes

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    Under Review  ·  23 comments  ·  SMS/Text  ·  Admin →
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  7. SMS service for user to send sms to customer via desktop and phone app

    41 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  8. Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

    12 votes

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  10. Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes

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  11. Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote

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  12. I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    18 votes

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    Under Review  ·  4 comments  ·  Hardware  ·  Admin →
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  14. Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.

    3 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  15. For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. ring central integration for Buildium property management software.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    4 votes

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  20. I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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