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10404 results found

  1. print fax directly from other programs

    I am a graphic artist and it would be nice to send proof to someone directly from programs I am using

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Park call numbers/extension specific to site

    Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Error Message "Limit Reached" on RingCentral Phone Desktop

    Customer is using two devices to log in to his RingCentral account. desktop and a laptop how ever he wants to use both devices without getting error Limit Reached or without Deauthorize another device to log in

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. Outbound Calls Tagged as Robocall | RingCentral

    Is there really no way of getting through this update?
    https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
    Outbound Calls Tagged as Robocall | RingCentral
    For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
    I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.

    Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.

    62 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  5. Upload custom fax coversheets using the "Templates" management feature.

    Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on all outbound messaging, these defaults do not include the necessary wording.The RingCentral Softphone app allows users to manually upload custom coversheets on an individual basis, but this leaves the decision to individual oversight and relies on an application that is being retired in favor of the desktop app.For organizations that have these constraints on their communication, such as financial institutions or medical providers, the ability…

    37 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  6. Ability to change the number of prompts played in an IVR

    We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.

    16 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  7. want to be notified when text is undelivered ,through an icon

    Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Feature Request - Add 10 apps/devices to extension

    For Tier 3 escalation as a FEATURE REQUESTBackground: Limitation on Adding more devicesProblem: Customer is unable to add 10 devices on Ext.101Actual Behavior: Customer has no option to add more devices on Ext.101Expected Behavior: Should be able to have option to have more than 4 devices on one extension

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Code snippet is narrow, needs to expand to width of window

    It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app

    21 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. SMS text messaging symbols need to be redesigned

    On Windows the RC app needs to make it easier to text (not messaging) to an outside phone. As it is right now, you have to click on Phone symbol on the left and hit + symbol at top right and hit "Send new text", or go to the + symbol first. Either way, this is very confusing to new users who are being trained to use the app in my office. You guys should design a new symbol on the left for SMS text messaging. Also, the current symbol for in-app messaging is confusing because it looks too much…

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Line configuration for phones without voiding the warranty

    We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty by providing us the admin password for our phone!

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Dial code/prefix for different caller ID

    I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Dial 9+number for main company Caller ID #, 8 for second caller ID #

    Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Add the ability to copy and paste from Excel into a Message

    I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Allow us to change the default target of where files are downloaded in Chat.

    So we can organize how our files are downloaded rather than them just defaulting to the downloads folder.

    14 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Able to copy message by just one click using the RingCentral app

    Able to copy message by just one click using the RingCentral app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Enter button on compose message

    Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Service Web - Segmented access to multi-site user data

    The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Completely anonymous compliance lines

    Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Extended waiting time while in queue

    Extended waiting time while in queue

    15 votes
    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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