Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10303 results found

  1. Allow admins to change user profile information (including pictures)

    Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

    125 votes
    Under Review  ·  24 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. customize fax download location

    By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. android app for report & performance

    are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Export Message History

    Save the already sent and received instant messages with team members over the past several months?

    5 votes
    Implemented  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Mute of Cellular ringer while using Android App

    When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)

    6 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Extension Text Task Assignment

    Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Sync Contacts between extensions & Task Extension Assignment

    Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add the "section" field for Task sorting in the new ring central app calendar - it is currently only in the classic app

    helps with sorting tasks. without it, very difficult to organize tasks

    7 votes
    Planned  ·  3 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  9. Disable Emojis option

    Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app

    Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

    Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Provisioning file for MS teams provisioning/manual provisioned phones

    There should be a provisioning file for rtcpxr@rtcpxr.ringcentral.com so that MS teams devices can be registered with the RTCPXR server

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  13. Hide Main Company Number on Multi-Site Accounts

    We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume that other accounts are in the same predicament, uncommon though it may be. We would like the ability to choose what sites can see the different company numbers, choose to only show a user the phone numbers assigned to their site, or at the least hide the Main Company Number from the users.

    25 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. SMS option in IVR

    It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Need to block internet calls like skype

    Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Support Configuration of Presence on Yealink T46G

    We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.

    4 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  17. Add CCRN to directory in RC Office

    Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Add abilty to search and add vanity US toll-free numbers on UK multi-site system

    This is currently available on the US based systems.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Remove CCRN's from Outbound CallerID options

    With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Allow the use of Enter key on Admin password pop-ups.

    When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image)It would be nice to have two things occur at that point:Focus on the box brings the cursor to the password field. Right now, you have to click into the field to enter data.The <Enter> key should be valid input for the form submit. Now, you have to mouse over and click 'Confirm'Nothing too earth shattering, but with a few hundred users, it adds up on clicks.Thanks!

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 487 489 491 … 515 516
  • Don't see your idea?